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Forward Deployed Engineer, AI Security

USG, Inc.San Jose, CA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationSan Jose, CA, United States
Project Management

Job description

Job Title: Forward Deployed Engineer, AI Security

Location: San Jose, CA

About the Role

We’re looking for a Forward Deployed Engineer to lead technical onboarding and implementation for new customers of an AI security platform. You’ll be the main technical point of contact for customer engineering and security teams after the sale, owning the plan from kickoff through First Time to Value. This is a customer-facing, hands-on role for someone who is as comfortable scoping a deployment as troubleshooting one.

What You’ll Do

  • Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
  • Serve as the main technical contact for customer engineering and security teams
  • Build and run structured implementation plans so customers reach First Time to Value quickly and reliably
  • Identify blockers, misaligned expectations, and skill gaps early, and escalate when needed
  • Work with Sales, Engineering, Services, and Product to ensure clean handoffs and knowledge sharing
  • Document repeatable processes, technical guides, implementation templates, and internal runbooks
  • Triage technical issues and coordinate with Support and Development teams
  • Act as a customer advocate, gathering feedback to inform the roadmap and future services

Required Qualifications

  • 8+ years in a post-sales technical role (TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
  • Experience building and/or deploying AI systems or applications
  • Strong understanding of enterprise infrastructure: networking, containers, and security protocols
  • Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)
  • Experience with enterprise customers in regulated industries (AI/ML or cybersecurity product experience is a big plus)
  • Excellent communication and project management skills, with the ability to set expectations and drive timelines
  • Comfortable with ambiguity in a high-growth environment; self-directed and proactive

Nice to Have

  • Red Hat Certified Specialist in OpenShift Administration

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