IT Support Technician - Entry Level

Overview:

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

 

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

 

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

 

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

 

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

 

• Competitive pay: $28-35/hr
• Benefits: Medical, Dental, Vision and Prescription coverage. 
• Paid vacation, holidays, and floating holiday.  
• 401(K) with Company match. 
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability. 
• Tuition reimbursement. 
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. 
• Pet Insurance. 
• Legal Plan, and ID Theft Protection. 

Responsibilities:

The IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Using a tracking system, record all incidents and problem resolutions, keeping the user informed during the process. 
• Resolve Level 1 and 2 issues directly. 
• Investigate and resolve computer hardware, software problems and LAN/desktop problems. 
• Perform hardware and software installations.  
• Interact with employees and external vendors to resolve computer problems. 
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).  
• Performs other duties as assigned. 

Qualifications:

Education / Training 

• High school diploma or GED. 
• Completion/certification from an accredited vocational school a plus.  
• AA degree a plus. 

Work Experience / Skills 

• Minimum 3 years help desk experience. 
• Experience troubleshooting network connectivity issues. 
• Excellent communication skills. 
• Good teamwork ethic.  
• Experience with Microsoft networks.  
• Excellent computer hardware and software knowledge (Windows XP and Microsoft Office Products).  
• Ability to learn new systems quickly. 
• Experience with troubleshooting Citrix Presentation Server Clients. 
• General Knowledge and some experience using Help Desk software. 
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.  
• Ability to use typical business tools including E-Mail, Word, Excel, etc. 

Join Us: