Senior ServiceNow CBDB Architect

Responsibilities:

•    Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
•    Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
•    Design and govern Workplace Services including: 
o    Space Management
o    Reservation Management
o    Workplace Visitor Management
o    Workplace Case Management
o    Employee Experience workflows

•    Design and implement Enterprise Asset Management capabilities including: 
o    Asset lifecycle management
o    Preventive and corrective maintenance
o    Work order management
o    Inventory and spare parts management
o    Vendor and contract integrations

•    Define enterprise data architecture, integration strategy, and platform governance.
•    Create HLD, LLD, architecture diagrams, and technical design documents.
•    Lead architecture reviews, code reviews, and platform health assessments.
•    Mentor developers, consultants, and technical leads across ServiceNow engagements.
•    Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
•    Drive platform modernization, upgrades, and adoption of ServiceNow best practices.

Required Skills

ServiceNow Expertise
•    ServiceNow Architecture & Platform Governance
•    Workplace Service Delivery (WSD)
•    Enterprise Asset Management (EAM)
•    ITSM, ITAM, CMDB, CSDM
•    Service Portal / Employee Center
•    Flow Designer & Integration Hub
•    UI Builder & Workspace Framework
•    Performance Analytics & Reporting

Technical Skills
•    JavaScript, Glide APIs, Script Includes
•    Business Rules, Client Scripts, ACLs
•    REST/SOAP Integrations
•    MID Server
•    Azure, SAP, Oracle, Facilities Systems Integrations
•    Data Migration and Transformation

Preferred Certifications
•    ServiceNow CSA
•    CAD
•    CIS-ITSM
•    CIS-ITAM
•    CIS-Discovery / CIS-Service Mapping
•    Certified Technical Architect (CTA) – Preferred
•    WSD and EAM implementation experience preferred