IT Help Desk Support

Role: IT Help Desk Support / Windows Support
Location: East Rutherford, NJ (Onsite – 5 Days a Week)
Duration: 1+ year contract

Job Requirements:
•    Candidates must be within a 1-hour commute of East Rutherford, NJ.
•    Maximum 10 years of overall experience.
•    Strong communication skills; first-language English preferred.
•    Good employment tenure and experience working on long-term projects.
•    Recent local project experience highly preferred.
•    Must be available for onsite Sunday home football games, including flexible nights, weekends, and holidays.

Required Skills:
•    Hands-on experience in IT Help Desk / Desktop Support.
•    Strong knowledge of Microsoft products, Windows operating systems, and Office 365.
•    Experience with Active Directory, Exchange, SCCM, and WSUS.
•    Hardware and software troubleshooting and IT ticket resolution.
•    Experience handling Moves, Adds, Changes, and Deletions (MACD).
•    Basic networking and security/firewall knowledge.
•    Mac OS, Linux, iOS, and Android experience is a plus.
•    Asset management, deployment, maintenance, upgrades, and technical support experience.
•    Associate’s degree in IT or Computer Science preferred.

Key Responsibilities:
•    Provide first-level IT support to the New York Giants organization.
•    Troubleshoot and resolve hardware, software, and IT support tickets.
•    Manage IT assets throughout their lifecycle.
•    Perform user account and equipment changes.
•    Escalate complex technical issues when necessary.
•    Provide game-day IT support at the Giants facility or MetLife Stadium.
•    Collaborate with the IT team and support business operations as needed.