IT Support Analyst

About us

We are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence and beingat the forefront of employee experience. We work closely withAustralian and international businesses, organisations andgovernments.

About the role

Based in our Melbourne office, you will be the first point ofcontact for all IT related requests. In this varied role you willbe responsible for responding to IT issues and requests, acting asan escalation point for more complex issues, and providing staffwith progress and updates.

Additional responsibilities will include but are not limitedto:

• Logging and tracking all service desk requests andincidents;
• Maintaining the service desk function and meeting thevaried demands of work
• Technology rollouts, set up and tracking of staff laptops,smartphones, and peripherals
• Providing advanced technical and operational support andmaintenance

This is a full-time position which requires you to be physicallyonsite. Office hours are from 8am to 6pm working on a rotationalroster. In addition, there is an afterhours support service thatthe successful candidate would be expected to be a part of, on arostered arrangement (which can be done remotely and which you willreceive extra compensation for).

About you

We are looking for an IT all-rounder who is looking to work witha professional services firm. To be successful in this role, youwill have the following skills and experience:

• A minimum of 12 months experience working in a similarrole
• A comprehensive knowledge of Windows 10 and Office 365
• Exposure to Windows 11 would be beneficial
• An understanding of computer hardware, MS Teams, ITIL andother technologies
• Experience with an ITSM (Information Technology ServiceManagement) tool is favourable

Technical skills aside, you will actively take the next step togo above and beyond in all aspects of this role. You'll bepassionate about the delivery of exceptional client service, andwill have excellent communication skills. You will use yourinnovative problem-solving skills, understanding and resolvingissues. You will also have outstanding time management andorganisational skills, and are comfortable working with minimalsupervision and receiving virtual support from your team.

Overall, you will be skilled in delivering on quality and eagerto provide people-focused support to Maddocks staff nationally.

Maddocks is simply a great place to do great work. We foster aculture of collaboration, learning and engagement where you willexperience:

A diverse and inclusive workplace:

We have beennamed an employer of Choice for Gender Equality by the WorkforceGender Equality Agency (WGEA) every year since 2004 along withbeing named a Silver Employer at the Australian Workplace EqualityIndex's 2024 LGBTQ Inclusion Awards. We promote diversityinternally through our Maddocks Gender Equality Network, MaddocksCALD, Maddocks Disability Inclusion and Maddocks Pride groups.

Career Development:

Learn and develop throughstructured learning and development programs at each stage of yourcareer and study support programs.

Community involvement:

give back to thecommunities in which we operate through our thriving pro bono andgrants programs and staff volunteering initiatives.

Work flexibly:

work in a hybrid way with partof your week in the office and support to set up your homeoffice.

Wellbeing & Benefits:

access to up to 20 weekspaid parental leave, discounted gym memberships & health insurance,salary continuance insurance, Employee Assistance Program andparents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is aresult of our inclusive culture and focus on complex andinteresting work.

To be eligible for this role you must be legally permittedto work in Australia. Please note that unsolicited applicationsfrom agencies will not be considered at this time.