Call Center Representative (Lead Qualification/Sales Support)

Description
CARCHEX Needs Call Center Representatives for Lead Qualification and Sales Support!!! Great conversations. Great teammates. Great opportunities. Earn $20–$22+/hour. Build valuable skills. Grow your career. At
CARCHEX
, we've been helping drivers protect their vehicles for more than 20 years! We're looking for energetic, dependable, people-focused professionals to join our
Pre-Sales Team
.

If you're comfortable on the phone, enjoy connecting with people, and thrive in a fast-paced team environment,
THIS IS THE OPPORTUNITY FOR YOU
Why You'll Love Working at CARCHEX
We're proud to offer a workplace where employees can learn, grow, and build their careers.

Competitive pay: $20.00–$22.00+ per hour
Incentives and Contests give you the opportunity to take home more MONEY!!!
12-time winner of
The Baltimore Sun's
"Best Places to Work"
Named one of
"60 Best Companies to Sell For" by
Selling Power
A+ Rating with the Better Business Bureau
Paid training and ongoing coaching
Opportunities for career growth and advancement
Supportive, team-focused work environment

What You'll Do
As a
Call Center Representative (Pre-Sales/Customer Service)
, you'll be one of the first voices our customers hear. You'll connect with customers who are interested in learning more about vehicle protection and help get them to the right member of our Sales Team.
This is a customer-focused role where your communication skills, energy, and ability to connect with people matter.

You'll

Connect with customers from across the country
Create a positive first impression through friendly, engaging conversations
Ask qualifying questions and verify customer information
Introduce customers to CARCHEX vehicle protection solutions
Identify customer needs and determine appropriate next steps
Connect qualified customers with a Sales Representative
Deliver a professional, customer-first experience on every call
Compensation
Pay Range: $20.00–$22.00+ per hour
Compensation within the range will be based on relevant experience, skills, and qualifications.

Periodic performance and compensation reviews. Benefits & Perks
We believe great employees deserve great benefits.

From Your First Day
Paid training
Hands-on coaching and support
Ongoing professional development
A collaborative, team-oriented work environment
Health & Financial Benefits
Medical, Dental & Vision Insurance
Company-Paid Life Insurance
Voluntary Life Insurance
Short-Term & Long-Term Disability
Hospital Indemnity & Critical Illness Insurance
Legal Insurance
Pet Insurance
401(k) with competitive company match
Time Off
Generous Paid Time Off
Sick & Safe Leave
Paid Holidays
Schedule
Full-Time | Monday–Friday
Choose from two 8-hour schedules:
9:00 AM – 6:00 PM
10:00 AM – 7:00 PM
Overtime opportunities available.

Convenient Hunt Valley Location
Work from our headquarters in
Hunt Valley Towne Centre
, conveniently located near shopping, dining, and transportation. Free parking
Easy access to Light Rail
Walkable restaurants and coffee shops
On-site shopping, retail, and fitness centers
Requirements
What We're Looking For
You don't need to be a sales expert to succeed here. We're looking for motivated, reliable people who communicate well, enjoy helping others, and are ready to learn.

You'll be a great fit if you have

A confident and enthusiastic phone presence
Strong communication and active listening skills
Computer proficiency
The ability to thrive in a fast-paced environment
A willingness to learn and accept coaching
A positive attitude and strong work ethic
A friendly, patient, customer-first approach
A team-player mentality
Ready to Join the Team? If you're looking for a full-time opportunity with competitive pay, great benefits, paid training, and room to grow
, CARCHEX wants to hear from you.

Apply today and discover what your future at CARCHEX could look like!