Genesys Cloud Consultant

Job Role: Genesys Cloud Consultant

Remote

Contract

Project Overview: Genesys Cloud migration
Role Scope / Deliverables: * Gather requirements, design, develop and deploy voice solutions in Genesys Cloud * Document call flows * Integrate Salesforce.com to enable call-to-case and email-to-case functionalities * Build custom APIs for Salesforce integration * Troubleshoot complex issues 
Key Skills: * 5+ years of Genesys Cloud Architect * 3+ years API integration and custom development * 5+ years of experience with CX Cloud for Salesforce and CTI Connector products * 5+ years of experience with screen-pop functionalities * 5+ years of experience with out of box and custom analytics capabilities * 5+ years of experience with Workforce Management * Ability to deliver the project and operate under tighter timelines