Office Administrator

Job Title: Office Administrator

Location: Orpington

Contract: Full-Time

Salary: £12.71 per hour

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About the Role

Are you an organised, proactive and enthusiastic individual with excellent administrative and communication skills? Do you enjoy working in a busy office environment where no two days are the same?

Radfield Home Care Bromley is looking for an exceptional Office Administrator to join our friendly and dedicated team. We are passionate about helping our nation age well, providing outstanding home care and keeping people connected within our local community.

Based in our Bromley office, you will play an important role in supporting the smooth day-to-day running of our domiciliary care service. Working closely with the Directors and Registered Care Manager, you will provide essential administrative and operational support, helping to ensure our office runs efficiently and our Care Professionals are supported to deliver high-quality care to our clients.

You will be highly organised, confident using IT systems, have excellent attention to detail and enjoy communicating with a variety of people, including clients, families, Care Professionals and healthcare professionals.

If you are a natural people person who takes pride in delivering excellent customer service and wants to make a positive difference in the community, we would love to hear from you.

Skills, Knowledge & Qualifications

Essential:

- Previous experience in an administrative or office-based role.

- Excellent organisational and time-management skills, with the ability to prioritise a varied workload.

- Strong written and verbal communication skills.

- Good attention to detail and the ability to maintain accurate records.

- Confident using Microsoft Office, including Word, Excel and Outlook.

- Ability to use web-based systems and databases.

- A friendly, professional and approachable manner.

- Ability to work independently and as part of a team.

- Excellent telephone manner and customer service skills.

- Ability to handle confidential and sensitive information with discretion.

- A flexible, positive and proactive approach to work.

- Ability to build effective working relationships with clients, families, colleagues and external professionals.

Desirable:

- Previous experience working within the domiciliary care or health and social care sector.

- Understanding of CQC regulations and the requirements of a regulated care service.

- Experience using care management software, such as Access People Planner, Access Care Planning or equivalent.

- Knowledge of care administration, compliance documentation and staff records.

- Experience supporting recruitment, onboarding or staff training administration.

- Understanding of GDPR and confidentiality within a care setting.

Main Responsibilities

1. General Office Administration

- Provide day-to-day administrative support to ensure the smooth running of the Bromley office.

- Answer incoming telephone calls and respond to emails professionally and promptly.

- Welcome visitors to the office and provide a friendly and professional first impression.

- Maintain accurate electronic and paper filing systems.

- Prepare letters, documents, reports, spreadsheets and other correspondence.

- Manage incoming and outgoing post and general office supplies.

- Support the Directors and Registered Care Manager with administrative tasks as required.

2. Care Administration & Client Support

- Assist with maintaining accurate client records, care plans and other relevant documentation.

- Support the administration of new client enquiries, assessments and client onboarding.

- Prepare and send client information packs, brochures and price lists.

- Maintain accurate client databases and update information when required.

- Liaise with clients, families and external professionals in a friendly and professional manner.

- Support the Registered Care Manager with general care coordination administration.

3. Care Professional Administration & Recruitment

- Support the recruitment and onboarding process for new Care Professionals.

- Arrange interviews, training sessions and induction appointments.

- Maintain accurate staff files, training records, DBS information and other employment documentation.

- Assist with monitoring staff training, qualifications and compliance requirements.

- Support the administration of staff rotas, availability and holiday requests.

- Act as a point of contact for Care Professionals, directing queries to the appropriate team member.

4. Compliance & Quality Assurance

- Assist in maintaining accurate and up-to-date compliance records in line with CQC requirements.

- Support the Registered Care Manager with preparing for audits and inspections.

- Ensure documentation is appropriately filed, maintained and accessible.

- Assist with monitoring training records, DBS checks, policies and other compliance-related paperwork.

- Handle confidential client and staff information in accordance with GDPR and company policies.

- Support the team in maintaining high standards of service delivery and continuous improvement.

5. Finance & General Operational Support

- Assist with administrative aspects of invoicing and client billing.

- Support the processing and organisation of invoices, expenses and other financial paperwork.

- Maintain accurate records of payments and relevant documentation.

- Assist with general operational tasks to support the effective running of the business.

6. Teamwork & Company Values

- Promote a positive image and protect the reputation of Radfield Home Care Bromley at all times.

- Demonstrate our values through professionalism, compassion, respect and teamwork.

- Support the team in delivering an outstanding service to our clients and their families.

- Be willing to take on additional responsibilities where required to support the growth and development of the business.

Additional Information

This post is exempt from the Rehabilitation of Offenders Act 1974. The role may involve access to confidential information relating to vulnerable adults and will be subject to an enhanced DBS disclosure and satisfactory references.

Why Join Radfield Home Care Bromley?

You will be joining a friendly, supportive and growing team that genuinely cares about making a difference. This is an opportunity to become an important part of a local home care business, supporting both the office team and the Care Professionals who make a difference to people's lives every day.

At Radfield Home Care, we believe in providing the care people want as well as the care they need, helping our nation age well and remain connected