Senior Group Director, People & Organization (P&O) Advisory

ABOUT THE ROLE

Our client is seeking an experienced and strategic Senior Group Director, People & Organization (P&O) Advisory to lead a team of Human Resources Generalists and Employee Relations Specialists in delivering exceptional HR support across the organization.

This is a highly visible leadership opportunity for an HR professional who excels at balancing people, process, and business impact. In this role, you will shape how HR supports employees, managers, and leaders across the organization—strengthening processes, improving the employee experience, and creating scalable solutions that enable business growth.

You will lead HR Generalists who provide guidance throughout the employee lifecycle and Employee Relations Specialists who manage investigations and complex employee matters. You will also serve as a senior escalation point for sensitive and high-risk issues, partnering closely with HR Business Partners, Centers of Excellence, Legal, and business leadership.

This is an opportunity to lead a talented team, influence the broader HR operating model, elevate the employee experience, and build solutions that directly support business growth and operational excellence - all within a collaborative, people-first culture that values its employees and their contributions.

In addition to meaningful work and the opportunity to make a lasting impact, the role offers bonus eligibility, outstanding employee benefits and competitive perks, a hybrid 3-day in-office / 2-day remote schedule, and relocation assistance for qualified candidates.

WHAT YOU'LL DO

• Lead and develop a team of HR Generalists and Employee Relations Specialists, fostering a high-performing, collaborative, and service-oriented culture.
• Establish and evolve HR frameworks, standards, and processes that promote consistency, quality, and an exceptional employee and manager experience.
• Develop and refine triage and escalation protocols based on business needs, case complexity, and risk.
• Oversee the effective management of complex employee relations matters, investigations, leadership escalations, and high-risk cases.
• Ensure HR Generalists provide proactive, practical, and value-added guidance throughout the employee lifecycle.
• Identify trends and themes emerging from HR and ER cases and translate those insights into actionable recommendations for HRBPs, COEs, and business leaders.
• Use data, metrics, and stakeholder feedback to evaluate effectiveness and drive continuous improvement.
• Identify opportunities to leverage technology, automation, and process improvements to increase efficiency and enhance the employee and manager experience.
• Develop common tools, resources, templates, and best practices that enable HR teams to work more effectively.
• Allocate HR Generalist and ER resources based on business priorities, case complexity, and organizational needs.
• Lead knowledge sharing and upskilling across the broader HR organization, including Retail HR teams.
• Partner closely with HRBPs, COEs, Legal, and business leaders to ensure alignment and effective resolution of complex people matters.

WHAT SUCCESS LOOKS LIKE

Success means creating an HR organization that is responsive, scalable, trusted, and aligned with the needs of the business.

You will measure success through:

• High-quality support for employees, managers, and leaders
• Timely and effective resolution of HR and Employee Relations matters
• Strong management of complex and high-risk escalations
• Clear performance metrics and accountability
• Actionable insights that influence HR priorities and the broader people strategy
• Greater efficiency through process optimization and automation
• Strong stakeholder and employee satisfaction
• Compliance with applicable legal and regulatory requirements
• Effective collaboration across HRBPs, COEs, Legal, and business leadership

YOU'LL THRIVE IN THIS ROLE IF YOU ARE ENERGIZED BY:

• Building: Creating HR solutions that meet evolving business needs and strengthen the employee experience.
• Transforming: Designing scalable, future-ready approaches that enable growth and operational excellence.
• Measuring Impact: Using data, metrics, and insights to identify opportunities and improve outcomes.
• Leading: Inspiring and developing teams through inclusive leadership, intellectual curiosity, and a commitment to shared success.
• Collaborating: Bringing diverse perspectives together to solve complex business and people challenges.
• Navigating Complexity: Managing competing priorities and sensitive issues with sound judgment, clarity, and composure while maintaining a strategic perspective.

WHAT YOU'LL BRING

• 10+ years of progressive experience in Human Resources, Employee Relations, HR Operations, or a related field.
• Proven experience leading HR Generalist and/or Employee Relations teams, including managing through other HR professionals.
• Strong experience designing and implementing HR processes, operating frameworks, and organizational solutions.
• Experience establishing metrics, performance measures, and protocols that improve effectiveness and accountability.
• Demonstrated ability to balance employee experience, operational efficiency, and business needs.
• Strong experience managing complex Employee Relations matters, investigations, escalations, and sensitive employee issues.
• Proven people leadership skills with the ability to build, develop, and motivate high-performing teams.
• Strong analytical and problem-solving skills, with the ability to translate HR data and case trends into meaningful business insights.
• Excellent communication, influencing, and stakeholder-management skills.
• Retail, Hospitality, or Service industry experience preferred.