Accounts Receivable Specialist [214176]

Partnering with Aquent opens the door to an exciting opportunity with a prominent industry leader known for its commitment to excellence and innovation. As an essential member of the financial team, you will have a direct, tangible impact on the company’s operational efficiency, safeguarding financial assets and fostering lasting partnerships with high-value commercial clients. Your proactive problem-solving mindset will drive financial health and elevate the customer experience, making you a vital contributor to sustained business growth.

About the Role

We are seeking a dynamic, detail-oriented professional who thrives in a fast-paced environment to manage a significant portfolio of customer accounts. In this critical position, you will act as the primary point of contact for high-value commercial clients, ensuring seamless financial processes and nurturing key relationships. You will collaborate closely with external accounts payable departments, resolve complex billing issues, and partner with internal sales teams to support business expansion. This is your chance to showcase your financial expertise while delivering an exceptional billing experience that directly drives revenue stability.

Key Responsibilities

• Manage a substantial portfolio of customer accounts, providing hands-on and tailored end-to-end support.
• Collaborate closely with the Accounts Payable departments of high-revenue commercial customers to facilitate timely payments and cultivate strong, ongoing relationships.
• Accurately collect and record payments within various systems, performing reconciliations across multiple internal and external platforms.
• Apply a problem-solving approach to identify and resolve the root cause of customer payment issues.
• Partner frequently with sales teams to provide comprehensive customer support, enabling sustained business growth.
• Generate and analyze reports to identify and address past due trends within the accounts receivable portfolio.
• Provide support to colleagues in resolving complex customer invoice issues.
• Create customized invoices according to customer specifications and manage revisions to ensure compliance.
• Develop and manage ad hoc reports, analyzing data to pinpoint issues and trends, and collaborate with relevant parties for root cause resolution.
• Foster robust partnerships with high-value customers, supporting all their ongoing billing requirements.
• Utilize diverse systems, including SAP, Web Portals, Vendor Payment Portals, and Banking Portals, for comprehensive account management.
• Work in conjunction with Operations to ensure adherence to cash collection compliance standards.
• Resolve escalated financial variances efficiently and effectively.
• Maintain accurate customer master data, including pricing, exemptions, and restrictions, for all accounts.
• Demonstrate strong self-management skills and work independently to consistently achieve monthly performance indicators.

What You’ll Bring

• Advanced proficiency in Microsoft Excel.
• Exceptional written and oral communication skills.
• Demonstrated ability to provide continuous, hands-on, and tailored support for complex customer needs.
• A talent for fostering strong customer relationships that contribute to business revenue growth.
• A commitment to delivering an exceptional billing experience to mitigate potential revenue loss.
• Strong ability to effectively prioritize workload in a fast-paced environment.
• Proven capability to partner cross-functionally and identify optimal solutions for all stakeholders.
• Must be able to work independently and manage your own tasks effectively.
• Strong decision-making and problem-solving abilities.
• A proven track record of dependability, flexibility, and exceptional organizational skills.
• High school diploma, GED, or equivalent work experience.

Bonus Points

• 3-5 years of Accounts Receivable experience.

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