Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.

Responsibilities

Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office
Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications
Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through
Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory
Set up, configure, and maintain desktop and laptop equipment for employees and new hires
Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible
Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
Requirements
Prior experience in a desktop support, service desk, or help desk role providing end-user technical assistance
Working knowledge of Microsoft Windows environments, including Windows 10 support and troubleshooting
Familiarity with Active Directory for basic user account and access management tasks
Ability to diagnose and resolve routine hardware, software, and connectivity problems
Experience handling support tickets with strong attention to detail and timely communication
Strong customer service skills with the ability to explain technical information clearly to non-technical users
Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

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