Customer Service Representative

Job Description:

Relevant Experience (Yrs):
0 to 2 years of experience in any contact center or administrative task. Green’s/’s acceptable.

Technical/Functional Skills:
•          Handle inbound calls and email services inquiries on queries such as:

1)         Process & status of Estimate or Supplement

2)         Payment Status - Rental, Tow, Property Damage

3)         Payment Issuance

4)         Analyzing Payments - Void and Reissue requests

5)         Status of Estimates, send copy, advise assignment submission instructions

6)         Supplement or Estimate stuck in process

7)         Status of Deductible

8)         Status on Rental

9)         Advise status on Tow

10)       Advise status on Total Loss

11)       Supplements not Approved, advice on supplement process

12)       Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)

13)       To have good data entry skills

14)       To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes

15)       Expertise in Auto Claims area will be an advantage

Experience Required:
0 to 2 years of experience in any contact center or administrative task. Green’s/’s acceptable.

Roles and Responsibilities:
Maintain monthly performance measurements. TAT’s, production goals, compliance/regulatory, and customer satisfaction.

Generic Managerial Skills:
•          Analytical and problem-solving skills

•          Require organizational and time management skills to balance workload and meet deadlines.

Educational Qualification:
High school diploma