Support Engineer (M365) and Junior Professional Services Engineer

Support Engineer (M365) and Junior Professional Services Engineer

We have successfully filled role however you are not late! Our clients recruit for this role throughout the year. Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.

Job Description

• Opportunity to work on projects / M365 and across other technologies
• Get mentorship and opportunity to learn and grow
• Gain experience a start-up and in a dynamic and challenging role

About the Company

Our client is a Melbourne-based start-up MSP with a focus on building and supporting technology solutions leveraging Microsoft 365 and Azure.

The culture of the company can be described: Passionate, Excited, Pumped, Energetic & Fun and a company that want great people first and skills second. You will find a professional company but you will spend most of our days laughing and getting excited about what and who you are working on.

Our client is a start-up that is looking for someone for a passionate & obsessive individuals that want to come along for the journey.

About the role

This role suits individuals who have a few years of experience in supporting Microsoft 365 & Azure and want to start gaining experience in deploying projects. This role is especially suitable for individuals who enjoy having a variety of tasks in their day and working with multiple technologies.

The role will provide mentoring to develop your skills and accelerate your career growth, while maintaining a healthy work-life balance.

Role and Responsibilities

This is a hybrid support role that will give hands-on experience in project deployment and automation.

The general responsibilities include:

• Providing technical support to end-users via phone & email.
• Investigating and resolving alerts generated by our RMM platform.
• Performing technical change requests to client infrastructure.
• Attending client sites to troubleshoot issues (where it can't be done remotely).
• Assisting with the delivery of infrastructure projects.
• Creating PowerShell scripts (at an intermediate level) to minimise the time taken to perform repetitive tasks.

Experience

• Foundational level of networking (VLAN concepts, tag/untag, subnetting)
• PowerShell (Intermediate)
• Windows Administration - AD, GPO, DHCP/DNS, Hyper-V (Intermediate)
• Windows Desktop Support (Guru)

Qualification

• Excellent written and verbal communication skills.
• Minimum of 2 years working in a customer service-focused role in IT Support.
• Tertiary qualification (e.g., Diploma/Bachelor) and/or relevant vendor certifications (e.g., Microsoft Certified) (not mandatory, but highly desirable).
• IITL Certification (not mandatory, but highly desirable).
• Valid driver's license & reliable motor vehicle.
• Australian Resident or working visa.
• Experience working within an MSP (not mandatory, but highly desirable)
• Clear National Police Check and Working with Children Check (WWCC)

What is on offer

• Challenging & diverse role in a start up
• Mentorship from CTO/Projects Head
• Learning opportunity
• WFH
• Permanent role with opportunity to contribute

Other titles for this role in other organisation might be: Level 2 Engineer, System Support Engineer, M365 Specialist, Cloud Analyst, Cloud specialist, Junior Cloud Engineer, Client Support Engineer, System Engineer, Junior Project Engineer, Fields Engineer.