Introduction

The ERP Functional Team Lead – HR/Payroll leads a team of functional specialists supporting JD Edwards and related ERP technologies across Human Resources and Payroll domains. This role combines hands-on functional expertise with leadership responsibility to ensure stable operations, effective delivery, and continuous improvement of business processes.

Responsibilities

• Lead and develop a team of functional specialists supporting HR and Payroll systems.
• Establish clear roles, responsibilities, and performance expectations aligned to organizational goals.
• Provide coaching, feedback, and performance management to team members.
• Oversee prioritization and assignment of support, enhancements, and project work.
• Balance production support and project delivery to maintain service levels and commitments.
• Act as escalation point for complex issues and coordinate cross-functional resolution.
• Lead root cause analysis and ensure sustainable issue resolution.
• Ensure adherence to governance, change control, and compliance requirements.
• Support audit activities and enforce segregation of duties and control standards.
• Build relationships with business stakeholders and manage vendor performance.
• Provide oversight of functional deliverables and maintain accountability for outcomes.

Requirements

Education & Experience

• Bachelor’s degree or equivalent experience.
• 8+ years ERP experience with HR/Payroll focus.
• Experience with JD Edwards EnterpriseOne.
• Experience leading teams or acting as a senior functional lead.

Required Qualifications

• Strong functional knowledge of HR and Payroll processes.
• ERP configuration, support, and implementation experience.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities.

Preferred Qualifications

• Experience with ERP integrations.
• Knowledge of audit and compliance frameworks.
• Experience with reporting or automation tools.