Technical Communications & Creative Services Specialist

Location: Jackson, Mississippi - 100% Onsite
Contract Duration: 12 Months
Contract Period: November 1, 2026 - October 31, 2027
Work Schedule: Monday-Friday, 8:00 AM-5:00 PM (40 hours/week)

Position Overview

We are seeking an experienced Technical Communications & Creative Services Specialist to support technology initiatives through technical writing, graphic design, digital media production, project coordination, and documentation management.

The ideal candidate combines strong written and visual communication skills with experience creating technical documentation, managing digital content, supporting project teams, and maintaining organized document repositories. The role also involves accessibility compliance, user experience improvements, and documentation supporting complex information system implementations and federal compliance requirements.

Key Responsibilities

• Design and develop presentations, infographics, publications, whitepapers, eBooks, and other digital and print communication materials.

• Create and maintain website content, social media materials, training resources, and organizational communications.

• Develop technical documentation, including system configuration documents, deployment guides, operational procedures, user manuals, job aids, and knowledge-base articles.

• Translate complex technical concepts and business requirements into clear, accurate, user-friendly content.

• Support project planning, timelines, deliverables, stakeholder coordination, meeting facilitation, and progress reporting.

• Manage document repositories using SharePoint, Smartsheet, and related collaboration tools.

• Maintain document standards, version control, naming conventions, indexing, and traceability.

• Coordinate document-scanning and digitization initiatives with internal teams and external vendors.

• Prepare and maintain system implementation documentation, planning documents, supporting narratives, and compliance materials.

• Assist with responses to audit inquiries, review comments, and documentation requests.

• Collaborate with technical teams to improve application usability, accessibility, navigation, and overall user experience.

• Ensure digital content follows applicable accessibility standards, including WCAG guidelines.

Required Qualifications

• Bachelor's degree or higher in Information Services, English, Communications, or a related field.

• 7+ years of experience in communication, organization, and time management.

• 7+ years of writing, editing, and visual communication experience.

• 7 years of experience in process optimization and internal documentation.

• 7 years of experience working independently and collaboratively with cross-functional teams.

• 5-7 years of professional experience in graphic design, digital media, or communications.

• 5-7 years of experience with the tools and platforms listed below.

Required Tools & Technologies

• Microsoft Office: Word, Excel, PowerPoint

• Adobe Creative Cloud: Illustrator, Photoshop, InDesign

• Microsoft SharePoint and Teams

• Adobe Workfront

• Google Workspace

• Smartsheet

• Confluence

• Lucidchart

• SAP Business Network

Preferred Qualifications

• Experience supporting information systems, cloud technologies, data analysis, or technology implementation projects.

• Knowledge of UX/UI design and user-centered design principles.

• Experience with accessibility standards, including WCAG.

• Experience preparing documentation for government technology projects or federal compliance requirements.

• Experience supporting child welfare technology initiatives or related information systems.

Work Location & Schedule

This is a 100% onsite contract opportunity in Jackson, Mississippi. Candidates must be available to work onsite Monday through Friday, from 8:00 AM to 5:00 PM, for 40 hours per week.