ServiceNow Technical Architect

Must Have Technical/Functional Skills

• Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.

• Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications.
• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
• Perform assessments and evaluations of existing ServiceNow implementations and offer recommendations for improvement.
• Develop and administer technical solutions on the ServiceNow platform to meet the business needs of the IT department and beyond.
• Possess 10 12 years of experience in the administration, implementation, and configuration of ServiceNow across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
• Have experience in ITIL process definition, integration solutions, and architecture-level configurations.
• Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
• Implement automation solutions using Flow Designer, Orchestration, and ServiceNow tools to streamline business processes.
• Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.

Roles & Responsibilities

• Design & Implementation, Customization and Maintenance of ITSM HRSD, SPO Modules & Scoped Applications

• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
• Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• 10 to 12 years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (HRSD, SPO), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), ITIL