Service Desk Coordinator

Service Desk Coordinator Melbourne - Near Tullamarine Airport

Want to be in the thick of the action, work with a great technical team and enjoy a short commute?

A leading communications and technology contractor is looking for a Service Desk Coordinator to join its team near Tullamarine Airport.

Why Consider It?

• Step up from IT Support into Service Delivery & Technical Operations.
• Work with Engineers & Technicians across real-world technology infrastructure.
• Career Progression into Service Delivery, Technical Coordination or Operations.
• 5 days on-site near Tullamarine Airport with parking provided.
• $80K-$90K + Super.

The Role

Reporting to the Service & Systems Manager, you'll be at the centre of the operation, coordinating between clients, technicians, engineers, suppliers and Managed Service Providers.

You'll:

• Manage Service Desk tickets from logging through to resolution.
• Provide Level 1 technical support and escalated complex issues.
• Coordinate technicians, suppliers and external service providers.
• Assist with preventative and corrective maintenance.
• Maintain service records, procedures and documentation.
• Ensure tickets are progressed within agreed SLA requirements.
• Support out-of-hours service coordination when required.
• Work with Operations and Engineering to improve service delivery.

What We're Looking For

• IT Support, Service Desk, service coordination or similar experience.
• Strong troubleshooting, organisation and communication skills.
• Experience with ticketing/service management systems - Jira preferred.
• Strong Microsoft Office skills.
• A proactive, customer-focused approach.
• Someone who wants to build a career beyond traditional IT support.

This is an excellent opportunity for someone in IT who likes to be in thick of the action!