Technical Support IT Specialist

The DC District Department of Transportation (DDOT) needs an onsite IT Specialist to provide end-user technical support, from front-line assistance to advanced troubleshooting and system configuration: incident resolution, service requests, workstation deployment, identity/access tasks, and enterprise-technology support. 100% onsite in Washington, DC.

What you’ll do

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels
• Assist users with account access, password resets, MFA, and identity-management tasks
• Perform workstation setup, imaging, deployment, and peripheral configuration
• Support enterprise applications and departmental systems, including specialized tools
• Conduct root-cause analysis and implement long-term solutions for recurring problems; document in the ticketing system

What you need

• Bachelor’s degree in IT or related field, or equivalent experience
• 6 plus years providing IT support, service desk operations, or system troubleshooting
• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking
• Experience supporting mobile devices (iOS and Android), including enterprise management profiles
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word) and ability to resolve basic and complex issues across multiple operating systems
• Familiarity with basic cybersecurity practices (MFA, endpoint protection, secure data handling) and ITIL incident, problem, and change management

Required skills

• End-user technical support and service desk operations (phone, email, ticketing, in-person)
• Hardware, software, and network troubleshooting at basic and advanced levels across Windows and MacOS
• Identity and access management: account access, password/MFA resets, security groups, and permissions
• Workstation setup, imaging, deployment, peripheral configuration, patching, and lifecycle management
• Mobile device support (iOS and Android) including enterprise management profiles
• Root-cause analysis, documentation, and ITIL incident/problem/change practices