Network Technical Support Engineer - Broadband

Network Technical Support Engineer - Broadband

Job Location: Seattle, WA (Onsite), Local Needed

Duration: 12+ Months Contract with Possible extension

Visa: Federal Check Required

Required Technical Skills

•Strong hands-on experience troubleshooting Layer 2 and Layer 3 networks in a production environment.

•Strong understanding of TCP/IP, Ethernet, VLANs, ARP, DHCP, DNS, IPv4/IPv6, routing, and IP connectivity.

•Experience troubleshooting routing protocols such as BGP and OSPF/IS-IS.

•Experience with VRFs, routing policies, NAT/CGNAT, QoS, and IP service delivery.

•Ability to use network device CLI to investigate configuration and operational state.

•Strong understanding of packet flows and ability to trace a problem hop-by-hop through the network.

•Experience using packet capture and analysis tools such as Wireshark/tcpdump.

•Experience interpreting network monitoring data, logs, alarms, interface counters, routing tables, and telemetry.

•Ability to distinguish between customer/device issues, access-network issues, transport issues, IP/routing issues, and application/service issues.

•Strong analytical and problem-solving skills with the ability to work from symptoms to root cause.

Broadband Experience

Experience in a broadband service provider environment is strongly preferred, including

exposure to technologies such as:

•         Fiber/FTTH broadband

•         PON technologies such as GPON/XGS-PON

•         OLT/ONT

•         Broadband access and aggregation networks

•         BNG/BRAS

•         DHCP and IP address management

•         RADIAAA

•         CGNAT

•         Broadband subscriber management

•         VLAN/QinQ

•         MPLS/Segment Routing, where applicable

•         IPv6 and dual-stack broadband