Technical Product Manager - ServiceNow SPM & AI

Technical Product Manager - ServiceNow SPM & AI Location : Remote
We are seeking a Technical Product Manager with deep expertise in ServiceNow
Strategic Portfolio Management (SPM) and strong ServiceNow platform knowledge. This
role will drive product strategy, roadmap execution, stakeholder alignment, and delivery of
enterprise portfolio management capabilities while leveraging AI-driven innovation to
maximise business value.

Key Responsibilities
Own the product vision, roadmap, and backlog for ServiceNow SPM capabilities.
Partner with business, finance, PMO, and technology stakeholders to define and
prioritise strategic initiatives.
Translate business objectives into scalable ServiceNow solutions and product
features.
Lead roadmap planning, release management, adoption strategy, and value
realisation.
Define KPIs, portfolio governance processes, and executive reporting mechanisms.
Drive AI adoption and intelligent automation opportunities across portfolio
management processes.
Collaborate with architects, developers, and platform teams to deliver high-quality
solutions.
ServiceNow SPM Product Knowledge Expectations
Candidate must demonstrate strong functional and technical understanding of:
Demand Management: Idea intake, demand scoring, assessment workflows,
prioritisation models.
Project & Program Management: Project lifecycle, governance, milestones, RAID
management, project health indicators.
Portfolio Management: Portfolio hierarchy, investment planning, portfolio reviews,
strategic alignment.
Resource Management: Capacity planning, resource forecasting, allocation
strategies, utilisation tracking.
Financial Management: Cost planning, benefit tracking, budget management,
CAPEX/OPEX concepts, funding models.
Strategic Planning: Objectives & Key Results (OKRs), strategic themes, roadmaps,
outcome tracking.
Agile Development & Enterprise Agile Planning: Agile hierarchy, backlog
management, PI planning, integration with engineering teams.
Performance Analytics & Reporting: Executive dashboards, portfolio KPIs, value
delivery metrics, resource and financial reporting.
SPM Data Model & Workspaces: Understanding of key SPM tables, relationships,
Workspace experiences, and reporting structures.
Familiarity with SPM best practices, portfolio governance frameworks, and
enterprise transformation initiatives.
Required Skills
Strong experience as a Product Manager/Product Owner for ServiceNow SPM
implementations.
Deep understanding of ServiceNow platform capabilities, integrations, workflow
automation, reporting, and analytics.
Experience managing product roadmaps and cross-functional stakeholder
alignment.
Strong analytical, communication, and executive presentation skills.
Agile/Scrum product management experience.
Preferred Qualifications
ServiceNow CSA and CIS-SPM certifications.
Experience with enterprise PMO, portfolio governance, and financial planning
processes.
Knowledge of Agile, SAFe, Lean Portfolio Management, or similar frameworks.
AI-First Expectations
Experience leveraging Generative AI, Now Assist, Predictive Intelligence, and
Agentic AI to improve product delivery and user experience.
Ability to identify AI-driven opportunities for portfolio optimisation, forecasting,
prioritisation, and executive insights.
Strong understanding of AI governance, adoption strategies, and measurable
business outcomes