Systems Administrator

Key Responsibilities
Administer and maintain enterprise ServiceNow platforms and associated modules
Manage platform configuration, system settings, forms, workflows, business rules, notifications, service catalogs, and knowledge management components
Administer user provisioning, role assignments, group management, security controls, and access governance
Monitor and maintain overall platform health, performance, availability, and operational stability
Perform platform upgrades, patches, releases, configuration migrations, and post-upgrade validation activities
Troubleshoot and resolve platform, workflow, integration, authentication, and user access issues
Develop, support, and maintain integrations between ServiceNow and enterprise applications using APIs, web services, and automated data exchange processes
Configure and maintain incident, problem, change, request, and service management processes within the platform
Monitor integration performance and resolve data synchronization and interface issues
Develop and maintain dashboards, reports, metrics, and operational monitoring solutions
Document system configurations, administrative procedures, standards, and support processes
Coordinate with business stakeholders, technical teams, vendors, and support personnel to implement enhancements and resolve operational issues
Ensure platform compliance with security, governance, audit, and organizational standards
Identify opportunities for platform optimization, automation, service improvement, and operational efficiency

Required Qualifications
5+ years of experience
Bachelor of Science or Arts degree in Computer Science, Information Systems, or a related field

Skills
ServiceNow Administration
SQL
REST APIs
Data Integration
Single Sign-On (SSO)
Platform Upgrades and Patching
System Monitoring and Reporting
Incident and Problem Management
Troubleshooting
Enterprise SaaS Platform Administration
IT Service Management (ITSM)
Platform Governance
Identity and Access Management
Workflow Automation
Stakeholder Management
Technical Documentation
Mentoring and Coaching
Project Leadership
Service Catalog Management
Knowledge Management

Schedule
Start date: 2026-09-25