Help Desk Support

The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, onboarding activities, and scheduled cutovers to ensure a smooth transition with minimal disruption to business operations.
Essential Duties and Responsibilities
Deploy, configure, and support Windows laptops and desktop computers.
Perform workstation replacements and technology refresh activities.
Image, provision, configure, and validate new devices prior to deployment.
Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
Assist users with login issues, MFA enrollment, password resets, and workstation access.
Validate functionality of business applications after device deployment.
Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
Provide white-glove support to end users during migration events and scheduled cutovers.
Assist with printer, peripheral, docking station, monitor, and mobile device setup.
Support office relocation and site migration initiatives.
Maintain accurate asset management records and chain-of-custody documentation.
Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
Participate in migration planning, staging, and hypercare support activities.
Required Qualifications
2+ years of desktop support, field services, deployment, or workplace technology experience.
Experience deploying Windows 10/11 workstations.
Experience supporting Microsoft 365 applications.
Knowledge of Active Directory, Azure AD/Entra ID, and multi-factor authentication.
Familiarity with laptop imaging, software deployment, and endpoint configuration.
Experience with ServiceNow or other ITSM platforms.
Strong customer service and communication skills.
Ability to lift and move computer equipment up to 50 pounds.
Ability to travel between office locations as needed.
Preferred Qualifications
Experience supporting large-scale PC refresh or migration projects.
Experience with Microsoft Autopilot and Intune.
Knowledge of asset management and inventory control processes.
Experience supporting printer deployments and office technology rollouts.
CompTIA A+, Microsoft certifications, or equivalent experience.
Experience working in enterprise environments with 500+ users.
Physical Requirements and Travel
Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
Ability to travel between company office locations as needed.
Ability to work flexible hours during planned migration or deployment activities, when required.
Success Measures
Devices deployed on schedule.
High user satisfaction during migration events.
Accurate asset tracking and inventory documentation.
Minimal migration-related incidents.
Successful completion of deployment waves and cutover activities.