Desktop Support

Role: Desktop Support

Onsite in Santa Clara, CA

Exp : 5+ Years 
 
Top Skills Required : 
1. Advanced knowledge and understanding of Windows, Mac, Linux, desktop. Able to troubleshoot break fix, common applications like Outlook 
2. Advanced knowledge and understanding of Windows desktop operating systems 
3. Pharma Experience in Manufacturing, Labs & Logistics, understanding of GXP and GMP and change management process 
Job Description/ Responsibilities :

• 5+ years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP) 
• Advanced knowledge and understanding of Windows desktop operating systems 
• Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl 
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization 
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks 
•  
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization. 
• Ability to perform troubleshooting and analysis of Microsoft Office 365 
• Intermediate knowledge and understanding of LAN environments 
• Intermediate knowledge of communication protocols 
• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange) 
• Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems. 
• A demonstrated ability to encourage and model positive cross-team partnerships. 
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software. 
• Audio Video setup and troubleshooting skills. 
• Knowledge of printer Maintenance. 

Nice to have - Windows Domain and Azure knowledge