eCommerce Trader

Are you a commercially minded and data-driven digital professional looking for an opportunity to influence online performance and customer experience? If so, this could be the perfect role for you.

As a Digital Trader for our non-fashion categories, you will play a key role in driving online sales, optimising the customer journey and delivering commercial growth through effective trading, merchandising and promotional strategies across Fenwick's digital channels.

We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space.

When you join Fenwick, you’ll receive:

• 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
• Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• WeCare -24/7 GP, wellbeing advice & support service.
• Hybrid Working (Typically every Thursday and Friday working from home).

About the Role

As a Digital Trader, you will be instrumental in driving online sales and profitability by combining commercial insight with data-driven decision making. Owning the trading performance of your categories, you will use customer behaviour, web analytics and trading data to identify opportunities, optimise the online customer journey and deliver against key commercial KPIs including revenue, conversion, average order value and sell-through.

Working closely with Buying, Merchandising, Marketing, Site Optimisation and Analytics teams, you will ensure the right products are showcased to the right customers at the right time. From managing the trading calendar and supporting key launches to optimising onsite merchandising, search and promotional activity, you will help create a compelling digital shopping experience that drives engagement and commercial performance.

This is a highly collaborative and fast-paced role, requiring strong analytical skills and commercial awareness. You will monitor category performance, make recommendations to improve trading outcomes, build relationships with brand partners and support the delivery of marketing activity through data-led insights. In addition, you will contribute to ongoing site improvements, product enrichment and testing initiatives, helping to enhance the customer experience while supporting Fenwick's wider digital growth strategy.

What we are looking for in a candidate...

• Strong eCommerce trading and optimisation experience
• Strong numerical and analytical background
• Proficient in Microsoft Excel required
• Experience of eCommerce merchandising software and analytics tools
• Shopify experience ideal but not required
• Agility PIM experience ideal but not required
• Experience of working with both own bought products and concession brands advantageous
• Commercially aware with strong trading focus
• Excellent communication, interpersonal and team working skills
• The ability to perform under pressure and work in a fast-paced environment
• The ability to prioritise workload effectively and meet deadlines

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!