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Support Engineer L3

XPT Software Australia PtySydney, New South Wales🇦🇺AustraliaPosted 26 Sept 2026

Why This Role Stands Out

Advance your career as a Support Engineer L3 at XPT Software Australia, a company known for its innovative technology and commitment to employee growth, where you'll tackle complex DNS challenges and contribute to critical infrastructure. This hybrid role offers a fantastic opportunity to leverage your deep expertise in DNS operations and Linux administration, developing new skills in a collaborative environment. If you're a seasoned professional ready to make a significant impact, this is an excellent opportunity to explore.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, New South Wales, Australia
ShellNagiosTCP/IPAnsibleDNSGrafanaPrometheusPythonZabbix

Job Description

Must Have Skills:
5+ years of experience in DNS operations/support, with at least 2-3 years at L3 level

Strong hands on experience with BIND (open source DNS)

Deep understanding of:

DNS protocol internals

Authoritative vs Recursive DNS

TTL, caching behavior, and query resolution flow

Strong Linux/Unix system administration experience

Strong networking fundamentals:

TCP/IP, UDP

Latency and routing behavior


Nice to Have Skills:
Experience with Anycast DNS deployments

Exposure to other DNS software: Unbound, PowerDNS, Knot DNS

Automation and scripting (Shell, Python, Ansible)

Monitoring tools:

  • Prometheus, Grafana, Nagios, Zabbix

ITIL processes (Incident, Problem, Change Management experience)


Requirements

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