Product Manager – Store Technology

Job Responsibilities

1. Store Technology Ownership

• Own and support the ecosystem of in-store technologies within the “four walls,” including:

  • Point of Sale (POS)

  • RTC/CSO systems

  • Workforce Management (WFM)

  • Clienteling tools

  • ShopperTrak and traffic analytics

• Partner with engineering and support teams to ensure system reliability, usability, and continuous improvement.

2. Feature Rollout & Execution

• Lead the planning, coordination, and execution of technology feature rollouts impacting stores.

• Manage rollout strategies, including pilot programs, phased deployments, and chain-wide launches.

• Ensure readiness across training, communications, support, and operational processes.

3. Cross-Domain Liaison

• Act as the primary liaison between Store Operations and enterprise Product teams, including:

  • Product Selection

  • Product Information & Personalization (PIP)

  • Checkout

  • Analytics

  • Registry and other customer-facing platforms

• Translate store needs into product requirements and ensure upstream teams understand operational impacts.

4. Stakeholder Collaboration

• Partner closely with:

  • Store Operations and Field Leadership

  • Engineering and QA teams

  • UX/UI and Analytics teams

• Drive alignment across stakeholders to ensure successful delivery and adoption of features.

5. Operational Excellence

• Evaluate how new features impact store workflows, associate experience, and customer journeys.

• Identify risks, dependencies, and operational gaps before rollout.

• Define and track success metrics tied to adoption, performance, and business outcomes.

6. Continuous Improvement

• Gather feedback from stores and field teams to inform product enhancements.

• Advocate for simplification, efficiency, and innovation in store technology.

• Drive post-launch reviews and iterate on solutions based on real-world usage.

Required Qualifications

• 5–8+ years of experience in Product Management, preferably in retail or store technology environments.

• Strong understanding of in-store systems, including POS, clienteling, and workforce tools.

• Proven experience managing complex, cross-functional product initiatives.

• Experience with feature rollout planning and execution at scale.

• Excellent stakeholder management and communication skills.

• Ability to translate technical concepts into operational impact and vice versa.

• Strong analytical and problem-solving skills.

• Highly collaborative and influential.

• Operationally minded with strong attention to detail.

• Customer- and associate-centric mindset.

• Comfortable navigating ambiguity and complexity.

• Strong ownership mindset with a bias for action.

Preferred Qualifications

• • Experience working with omnichannel retail systems.

  • Familiarity with Agile methodologies and product lifecycle management.

  • Experience partnering with Store Operations or Field teams.

  • Background in change management or large-scale deployment programs.