FBS WFM Coordinator - Support Services

Job Summary

This position provides administrative support for timekeeping and compliance for a business unit. The role performs moderately complex tasks with a high degree of confidentiality, organization, and attention to detail to support internal customers at all levels within the department. Responsibilities include timecard auditing and approval, employee attendance tracking, and wage and hour compliance. The position provides excellent customer service via email, phone or in-person interactions. Occasional weekend work may be required.

Essential Job Functions

Conducts daily and weekly auditing of employee benefit time, including PTO, FMLA, and other leaves of absence, within various workforce management and company timekeeping systems. Updates applicable systems with attendance and status entries. Uses foundational data analysis techniques and system reporting tools to identify employee attendance trends and patterns. Communicates findings and concerns to leadership and HR. Communicates with Payroll, HR, and Claims WFM Scheduling team to facilitate accurate application of employee benefit time to address associated pay status questions. Provides front line service to employees, supervisors, and managers related to timekeeping, benefit time, and exceptions driven by wage and hour compliance reporting. Conducts leader sign-off of timecards for supported employees. Reviews employee timecards and validates hours worked as recorded in workforce management and company timekeeping systems. Approves timecards or coordinates with leaders to resolve discrepancies or concerns. Creates ad hoc reporting as requested. Performs other duties as assigned.

Analytical skills, Microsoft Office suite, Cisco and IEX, workforce management tools, Scheduling, Demonstrated written communication skills, Strong verbal communication and listening skills, Critical thinking and Problem Solving.

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/