Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Ballyclare, United Kingdom | On-site | £27,976.00 per year

This employer is hiring for a full-time Customer Service Advisor role within a dynamic financial services contact centre. The position offers a rewarding opportunity to support customers in managing their financial arrangements, working as part of a fast-paced, supportive team.

The Role

• Provide outstanding customer service as a first point of contact, contributing to the organisation's goals.
• Educate customers on banking services and guide them in selecting suitable options.
• Accurately and compliantly complete processes, ensuring a seamless and positive customer experience.
• Resolve complaints and errors efficiently to restore and maintain customer relationships.
• Conduct financial reviews and provide customers with accurate information to aid their decision-making.
• Manage your diary and balance proactive customer engagement with planned meetings.

What You'll Need

• Experience in a customer service environment, with a proven ability to manage customer relationships.
• Excellent organisational and time management skills.
• Strong communication skills, both verbal and written.
• Proficiency with technology, including Microsoft Office.
• A customer-focused attitude and a background within a regulatory environment.
• Values such as process excellence, collaboration, emotional intelligence, and solution orientation.

What's On Offer

• A competitive annual salary of £27,976.00.
• Access to a comprehensive benefits package including discounts, wellbeing resources, and financial/legal advice.
• Opportunities for professional development and career progression.
• A supportive team environment with recognition for performance.

Apply via Haystack today!