Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Ballyclare, United Kingdom | On-site | £27,976.00 per year This employer is hiring for a full-time Customer Service Advisor role within a dynamic financial services contact centre. The position offers a rewarding opportunity to support customers in managing their financial arrangements, working as part of a fast-paced, supportive team. The Role • Provide outstanding customer service as a first point of contact, contributing to the organisation's goals. • Educate customers on banking services and guide them in selecting suitable options. • Accurately and compliantly complete processes, ensuring a seamless and positive customer experience. • Resolve complaints and errors efficiently to restore and maintain customer relationships. • Conduct financial reviews and provide customers with accurate information to aid their decision-making. • Manage your diary and balance proactive customer engagement with planned meetings. What You'll Need • Experience in a customer service environment, with a proven ability to manage customer relationships. • Excellent organisational and time management skills. • Strong communication skills, both verbal and written. • Proficiency with technology, including Microsoft Office. • A customer-focused attitude and a background within a regulatory environment. • Values such as process excellence, collaboration, emotional intelligence, and solution orientation. What's On Offer • A competitive annual salary of £27,976.00. • Access to a comprehensive benefits package including discounts, wellbeing resources, and financial/legal advice. • Opportunities for professional development and career progression. • A supportive team environment with recognition for performance. Apply via Haystack today!