Call Centre Sales Specialist

Gallagher are looking for ambitious Sales Specialist’s to join Vasek Insurance, a growing Gallagher brand based in Nottingham.

This is an exciting opportunity to join an expanding team where you'll build relationships with insurance brokers, support policy renewals and play a key role in retaining existing business.

If you enjoy speaking with people, building rapport and working towards targets, Gallagher will provide full training, support to gain industry recognised qualifications and genuine long-term career opportunities within one of the world's leading insurance organisations.

Location: Nottingham City Centre

Salary: £25,000 + OTE per year

Hours: Monday to Friday, 9am-5pm

You will be speaking with brokers who already have policies in place, helping to manage upcoming renewals and building long-term relationships. The focus is on retaining business, delivering a great customer experience and having proactive conversations that strengthen partnerships.

Your responsibilities will include:

• Contacting brokers ahead of policy renewals and discussing ongoing insurance requirements.
• Handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
• Building strong relationships with brokers through regular phone conversations and excellent customer service.
• Identifying opportunities to retain and grow existing business through effective relationship management.
• Understanding broker needs and working with internal teams to achieve the best outcome for clients.
• Accurately recording customer information across multiple systems.
• Working collaboratively with your team to deliver an excellent customer experience.

What we're looking for

• • Previous experience in sales, customer service, or contact centres beneficial but not essential
  • Confident speaking on the phone, making outbound and handling inbound calls
  • Strong communication and relationship building skills
  • Positive attitude, resilience and a strong work ethic

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)