Data & Systems Integration Analyst

Lutheran Disability Services (LDS) is seeking a highly capable and motivated individual as a Data & Systems Integration Analyst. This role will play a critical part in strengthening our systems, enhancing data capability, and ensuring revenue integrity across the organisation.

LDS is a not-for-profit organisation with our core values being Faith, Excellence, Empowerment and Fun. This helps to create a client centric culture that empowers us to deliver what it takes to our people and clients, so that they know that they matter and to help create a life where they feel a part of the community and have a life of their choosing.

Job Description

About the role:

This role will have a strong focus on systems integration and optimisation, you will act as the bridge between operational teams, Finance, and systems vendors- driving improvements that enable smarter decision-making, financial sustainability, and high-quality service delivery.

• Lead integration and optimisation of core systems (client management, rostering, billing, finance)
• Conduct gap analyses and implement system and process improvements
• Enhance system configuration to drive automation, data accuracy, and efficiency
• Act as the key liaison between operations, Finance, and system vendors
• Deliver system improvement initiatives through process mapping and stakeholder engagement
• Strengthen data governance, reporting capability, and support NDIS compliance
• Develop dashboards and automated reports for financial and revenue performance
• Monitor NDIS utilisation, claims, and revenue to identify risks and opportunities
• Produce executive and board-level reporting using business intelligence tools
• Provide service and program financial insights to support decision-making
• Identify cost drivers, loss-making supports, and pricing pressures
• Partner with Finance and HR on forecasting, workforce analysis, and strategic planning

Governance, Capability & Continuous Improvement

• Develop consistent, high-quality reporting for leadership and governance bodies
• Improve data quality, integrity, and organisational reporting standards
• Build data literacy and capability across teams
• Document key metrics, data definitions, and business rules
• Foster a culture of evidence-based decision-making

Desired Skills and Experience

About You:

Skills & Experience

• Demonstrated experience in systems integration, systems analysis, or business intelligence
• Strong analytical and problem-solving capability
• Proven ability to translate complex data into clear, actionable insights
• Experience working with financial, rostering, or operational data
• Experience in project delivery, including systems or process improvement initiatives
• Strong stakeholder engagement skills across technical and non-technical audiences
• High attention to detail and commitment to data integrity
• Advanced competency in Microsoft Office (particularly Excel) and willingness to learn new systems

Required Qualifications and Clearances

• Qualification in IT, Computer Science, Business Intelligence, Analytics, or related field (desirable)
• Experience in Project management (advantageous)
• Experience in a not-for-profit or regulated environment (advantageous)
• Experience in NDIS, disability, health, or human services (desirable)
• NDIS Worker Screening Clearance

At LDS, you'll contribute to meaningful work that improves lives while shaping how data and systems drive better outcomes across our organisation. This is an opportunity to make a tangible impact through innovation, integration, and insight.

Please note that only candidates that meet our selection criteria will be contacted. For further information, please refer to the position description.