Customer Service Representative/Sales

Job Title: Customer Service Representative/Marketing
Location: Scottsdale, AZ
Company: National Calibration Inc.
Pay / Salary:
DOE, Competitive, Bi-weekly pay frequency
Benefits:
Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off (PTO), Holiday Pay, 401K and more

About Us

National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to providing excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. Our team fosters growth through ample cross-training and development opportunities, with clear paths into technical or sales / marketing roles built on a strong foundation of customer service expertise.

Initial Responsibilities

As a Customer Service Representative, you will play a pivotal role in the success and growth of National Calibration Inc and our clients. Your initial responsibilities will include:
Customer Service:
Deliver exceptional customer service, ensuring all client inquiries are addressed promptly, professionally, and with a customer-first attitude.

Sales Support

Engage with customers to promote our services, help manage leads and convert inquiries into business opportunities.

Appointment Scheduling & Coordination

Organize appointments and coordinate the receipt and delivery of customer equipment, ensuring schedules are optimized and customer expectations are exceeded.

Client Data Management

Use our in-house designed software to maintain accurate client records, track service needs, and monitor equipment status.

Task Management

Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.
Skills, Knowledge, and Abilities:
To succeed in this role, you should possess the following skills and qualifications
Proficient with Microsoft Office Suite:
Comfortable using Excel, Word, Outlook, Teams and other tools for client communication and data management.
Strong Organization skills:
Able to prioritize tasks, manage multiple responsibilities simultaneously, and work efficiently under deadlines.

Effective Communication

Demonstrated ability to interact professionally and effectively with customers and team members.
High School Diploma or equivalent:
Required.

Knowledge of Tools

Helpful but not mandatory.

College Degree

Is a plus but not required.

Physical Requirements

Ability to frequently sit, stand, walk, and reach for up to 8 hours
Ability to lift or move heavy instruments (up to 50 pounds for short distances)
Must Have:
Clean driving record for the past 3 years
Ability to pass pre-employment drug screening
To learn more about our company, please visit .
No Recruiting Agencies, please.