Senior IT Business Analyst (Delivery & Retail Systems)

Job title: Senior IT Business Analyst (Delivery & Retail Systems)

Location: Merrifield VA (Onsite)

Job Summary We are seeking an experienced Senior Business Systems Analyst to bridge business operations and technical engineering across Delivery and Retail Technologies (DRT) and Point of Sale (POS) platforms. In this role, you will lead enterprise-level requirements definition, design technology and process architectures, and coordinate cross-platform software changes. You will also provide independent technical and business analysis for supplier task orders—developing cost, schedule, and level-of-effort estimates to ensure high-quality, cost-effective system delivery.

Key Responsibilities

· Requirements & Cross-Platform Integration: Gather, document, and validate business, functional, and technical requirements from system owners to ensure seamless integration across retail, delivery, and POS platforms.

· Architecture & Technical Design: Provide technical guidance in defining system and enterprise-level requirements; develop technology designs and process architectures using industry best practices to reduce total cost of ownership.

· Software Change & Lifecycle Support: Coordinate software changes across business and technical teams, supporting development, technical review sessions, testing, certification, user acceptance testing (UAT), and final deployment.

· Impact & Risk Analysis: Conduct thorough business, operational, and cross-system impact analyses while actively tracking risks, issues, actions, assumptions, decisions, and dependencies (RAID).

· Documentation & Traceability: Develop and maintain comprehensive process documentation, use cases, acceptance criteria, and requirements traceability matrices.

· Vendor & Supplier Oversight: Perform independent business and technical analyses of software development task orders issued to third-party suppliers, developing Level-of-Effort (LOE) and Rough Order of Magnitude (ROM) estimates to validate proposed schedules, resources, and costs.

Minimum Qualifications

· Bachelor’s degree in Business Analysis, Information Systems, Computer Science, Business Administration, or a related field.

· 5+ years of experience in business analysis, business systems analysis, software change management, or requirements management.

· Hands-on Point of Sale (POS) retail experience or software change management experience within a POS environment.

· Proven track record gathering, documenting, and validating business and functional requirements, as well as creating process flows, use cases, acceptance criteria, and traceability materials.

· Experience conducting business, operational, and cross-system impact analyses and coordinating changes across technical and business stakeholders.

· Experience supporting QA testing, UAT, implementation, and organizational change-management activities.

· Strong command of RAID (Risks, Issues, Actions, Assumptions, Decisions, Dependencies) tracking.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook) and comparable collaboration tools.

· Strong written, verbal, facilitation, organizational, and stakeholder-management skills.

Preferred Qualifications

· Experience with Jira, ServiceNow, or similar requirements, change, and issue-tracking platforms.

· Experience supporting large-scale enterprise, logistics, or federal/public-sector delivery and retail environments (such as USPS).

· Background in developing LOE/ROM estimates and evaluating third-party vendor technical proposals.