Site Reliability Engineer (SRE) - NC

Job#: 3047310

Job Description:

Client: Financial Services

Job Title: Infrastructure Engineer 3 - Contingent

Role: Site Reliability Engineer (SRE) / Production Engineer

Location: Zone 2

Work Arrangement: Hybrid

Contract Length: 18mo

Bill Rate: $50 - $57/hr (OT40)

Conversion Opportunity: Yes (No sponsorship available)
Top Requirements

Site Reliability Engineering (SRE) experience including monitoring, observability, alerting, and incident response

Salesforce platform support and administration experience

Automation and scripting skills (Python, Unix/Linux, Shell Scripting)

Cloud, OpenShift, containerization, and platform engineering experience

Monitoring and observability tools such as Splunk, Grafana, Dynatrace, Prometheus, or AppDynamics

Job Summary

In this contingent resource assignment, you will participate in moderately complex Infrastructure Engineering initiatives supporting Small Business Lending and Deposit platforms. This role focuses on production engineering, site reliability, application support, platform modernization, observability, automation, and operational excellence.

The successful candidate will support critical digital banking and lending applications while helping modernize environments migrating to OpenShift Container Platform (OCP). This role combines production support, incident management, automation, Salesforce platform support, monitoring, and continuous improvement initiatives designed to enhance platform reliability and operational efficiency.
Day-to-Day Responsibilities
Site Reliability Engineering (SRE)

• Support production health, stability, and platform reliability
• Monitor enterprise applications and infrastructure
• Develop and improve alerting strategies and operational dashboards
• Build observability solutions and performance metrics
• Drive improvements in uptime, reliability, and operational efficiency
• Participate in incident response and service restoration activities

Production Support & Operations

• Participate in daily production support standups
• Review offshore support handoffs and operational updates
• Investigate production incidents, alerts, and application failures
• Manage support tickets and operational escalations
• Support application deployments and infrastructure changes
• Coordinate with engineering and business teams during critical incidents

Salesforce Platform Support

• Support Salesforce-based applications and platform operations
• Troubleshoot:
  • Application Issues
  • Integrations
  • Workflows
  • APIs
  • Platform Configurations
• Support Salesforce deployment and release activities
• Assist with platform support and production stability initiatives
• Apply Salesforce security and governance standards

Monitoring & Observability

• Build and maintain monitoring dashboards
• Develop operational reporting and alerting capabilities
• Utilize tools such as:
  • Grafana
  • Splunk
  • Dynatrace
  • Prometheus
  • AppDynamics
  • ThousandEyes
• Identify availability, performance, and reliability risks
• Improve application and infrastructure visibility

Automation & Engineering

• Develop automation to reduce manual operational work
• Create scripting solutions using:
  • Python
  • Unix/Linux Shell
  • Other scripting tools as appropriate
• Implement repeatable operational processes
• Improve deployment efficiency and operational consistency
• Support Infrastructure as Code initiatives

Infrastructure & Platform Engineering

• Support OpenShift Container Platform (OCP) environments
• Assist with cloud-based infrastructure deployments
• Participate in onboarding applications migrating to OCP
• Support containerized workloads and platform services
• Contribute to modernization and platform engineering initiatives

Incident, Problem & Change Management

• Lead and participate in:
  • Incident Management
  • Problem Management
  • Change Management
  • Root Cause Analysis
• Document incident timelines and corrective actions
• Drive long-term solutions to recurring issues
• Partner with stakeholders to improve operational processes

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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