Senior Level Researcher

RESPONSIBILITIES

Kforce has a client in Plano, TX that is seeking (2) experienced Researchers with expertise in qualitative, consumer research.

Summary

In this role, the Researcher will apply knowledge and experience leading and conducting consumer research efforts that will inform experiences across channels. Candidates should have demonstrated experience in generative and exploratory research conducted without the use of prototypes, wireframes or digital flows. Instead, candidates should boast experience in collage methodologies, participatory interview techniques, and the use of priming exercises prior to sessions.

Work should reflect projects that uncovered consumer needs, challenges, motivations, and aspirations, and span into industries such as consumer packaged goods, retail or healthcare. These roles require a deep understanding of consumer behavior, rigorous research skills, and a broad understanding of research. These roles will use MS Office to build reports, capture and analyze qualitative data, and plan research activities.

The team uses FigJam for cross-team collaboration and team functions, and Maze is our platform for unmoderated usability and researchers are tasked with reviewing tests prior to launch.

Duties

• Perform end-to-end experience and consumer research activities, including planning methodology, conducting participant interviews, and analyzing qualitative data to inform customer experience
• Analyze research findings, distilling complex data into clear and concise reports, presentations, and recommendations

REQUIREMENTS:

• 6+ years: demonstrate the ability to explore and articulate relationships across data points and patterns, synthesize data to increase digestibility, and craft a robust story
• 6 years of demonstrated experience conducting consumer experience research, employing a variety of approaches including ethnography, contextual inquiry, concept exploration, co-creation, collaging, and semi-structured discussion
• Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams and influence decision-making processes
• Proactive and self-motivated, with the ability to prioritize and manage multiple projects in a fast-paced environment
• Demonstrated expertise in analyzing and synthesizing complex data into actionable insights quickly, without sacrificing rigor or the integrity of the data
• Excellent written and verbal communication skills, with the ability to present research findings and recommendations to stakeholders at all levels, including senior and executive leaders
• Demonstrate knowledge of generative, exploratory and evaluative research approaches, methodologies, exercises, and conversational prompts, and understand best use case scenarios for applying each of them
• FigJam, MS Office (Excel, Powerpoint), Maze experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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