IT Delivery Manager - Technology Operations

My large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation.

The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement.

Key Responsibilities

• Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction.
• Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews.
• Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance.
• Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution.
• Drive post-incident reviews, root-cause analysis and continuous improvement.
• Own and improve IT service management processes, governance and operational standards.
• Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends.
• Support the operational readiness and transition of new technology services.

Skills & Experience

Essential:

• Experience managing an IT service desk and/or desktop support function.
• Strong experience managing outsourced or third-party technology providers.
• Proven major incident management experience.
• Good understanding of hardware and software asset management.
• Experience developing and improving IT service processes.
• Excellent communication and stakeholder management skills.
• Highly organised, resilient and able to manage competing priorities.

Desirable:

• ITIL Foundation or higher.
• Experience in a multi-site or international environment.
• Microsoft 365, Intune and/or Autopilot experience.

Working Arrangements

This is an office-based role, with regular attendance at the principal office and occasional travel to other sites as required.

If you match the criteria need to fulfil this requirement, are happy to be on site in London and surrounding areas, inside IR35, please send an up to date CV for an immediate response and more information on a fantastic opportunity with a try great Client.