Pre-Owned Sales Manager

Job Description
Job Description
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Lead, coach, and develop a team of Pre-Owned Sales Consultants to consistently exceed sales and customer satisfaction goals. Drive monthly, quarterly, and annual sales, gross profit, volume, and CSI objectives. Desk deals and structure transactions to maximize profitability while maintaining a premium customer experience.

Work closely with the General Sales Manager to develop pricing, inventory acquisition, and merchandising strategies. Analyze inventory aging, market trends, and competitive pricing to optimize vehicle turn and profitability. Manage daily sales activities including appointments, floor traffic, CRM follow-up, and sales process compliance. Ensure all customers receive a first-class luxury buying experience that aligns with Mercedes-Benz standards. Recruit, train, mentor, and retain top-performing sales professionals.

Monitor salesperson performance through coaching, accountability, and performance reviews. Partner with the Finance Department to maximize product penetration while maintaining compliance. Maintain knowledge of lender programs, manufacturer incentives, and dealership promotions. Ensure compliance with all federal, state, dealership, and manufacturer regulations. Foster a positive, high-performance culture built on professionalism, integrity, and accountability.

Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

MINIMUM QUALIFICATIONS/SKILLS

Minimum 3-5 years of automotive sales management experience within a franchised dealership.
Current or recent experience managing a Pre-Owned/Used Vehicle Sales Department is required.
Luxury automotive dealership experience (Mercedes-Benz, BMW, Lexus, Audi, Porsche, Land Rover, Cadillac, Acura, Infiniti, etc.) is strongly preferred.
Demonstrated history of consistently achieving or exceeding sales and profitability goals.
Proven ability to lead, motivate, and develop high-performing sales teams.
Strong experience desking deals and managing inventory performance.
Extensive knowledge of CRM systems, dealership operations, and automotive financing.

SUPERVISORY RESPONSIBILLITIES

This role has supervisory responsibilities
WORK ENVIRONMENT:
This job operates in a professional office environment with frequent travel between dealership locations and local offices.

This role routinely uses standard office equipment such as computers, phones, printers. with
PHYSICAL DEMANDS:
Must be able to lift up to 10 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
May requires some driving and typing.

Required to have visual acuity to operate motor vehicles
Requires excellent visual acuity and manual dexterity
BENEFITS:
Medical Insurance plans tailored to salary and wage levels
Dental and Vision Insurance
Paid Parental Leave
401(k) with matching
Disability Insurance, Pet Insurance, Group Life Insurance
Flexible Spending Accounts
Critical Illness, Accident, and Hospital Indemnity Supplemental Coverage
Voluntary life and ADD coverage
Short-term Disability and Long-term Disability
Competitive Pay Plans
Paid time off and Paid Holidays
Employee discounts on vehicle purchases and service
Growth opportunities
Annual company events and family-friendly celebrations
AFFIRMATIVE ACTION/EEO STATEMENT:
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.