Inside Sales Representative

Job Description
Job Description
Position Summary
The Inside Sales Representative is responsible for driving revenue growth through the sale of service, maintenance contracts, and repair solutions for commercial doors, access systems, and related equipment. This role focuses heavily on managing inbound inquiries, developing outbound opportunities, and converting quotes into closed business while maintaining strong customer relationships.

Key Responsibilities
Respond to inbound service and sales inquiries, providing timely and accurate solutions
Generate new business through outbound calls, email outreach, and follow-ups on open opportunities
Prepare, deliver, and follow up on quotes for repairs, maintenance agreements, and equipment upgrades
Actively manage and convert aging quotes (including those over 30/60 days) into closed sales
Sell and renew preventative maintenance contracts to new and existing customers
Build and maintain relationships with property managers, contractors, and commercial clients
Partner with service technicians and operations teams to ensure accurate scoping and execution of work
Maintain accurate records of customer interactions, pipeline, and forecasts in CRM
Meet or exceed monthly revenue targets, conversion rates, and activity KPIs
Qualifications
2+ years of inside sales or service-based sales experience (B2B preferred)
Experience in construction, service, or technical sales (doors, gates, access control, or similar) is a plus
Strong ability to manage high-volume quoting and follow-up activity
Proven success in closing sales and driving revenue growth
Proficiency in CRM systems and Microsoft Office
High school diploma required; additional education or certifications are a plus
Key Competencies
Strong sense of urgency and follow-through (especially on open quotes)
Excellent communication and relationship-building skills
Ability to understand technical products/services and translate into customer value
Organized and detail-oriented with strong time management skills
Self-motivated with a results-driven mindset