Business Analyst

Job Title: Business Analyst / QA Analyst - Agile, Requirements & Software Testing Position Overview This opportunity offers the chance to work across business analysis and software quality assurance, contributing to the delivery of reliable information systems in a collaborative Agile environment. The role combines requirements gathering, business process analysis, functional documentation, and comprehensive software testing. You will collaborate with program staff, product owners, developers, and project stakeholders to translate operational needs into clear specifications, validate system functionality, and ensure solutions meet documented requirements and established quality standards. Assigned systems and programs will be defined for each engagement.

What You'll Do /

Key Responsibilities Business Analysis Gather, analyze, and refine business and technical requirements, user stories, use cases, and acceptance criteria. Map business processes and workflows and prepare functional specifications, diagrams, reports, and user documentation. Evaluate existing practices, system capabilities, and controls; recommend improvements and resolve requirement gaps. Translate policy and operational needs for technical teams and communicate technical changes to business stakeholders.

Quality Assurance / Software Testing Develop and execute test plans, test scripts, and test cases for new or modified software, including regression and integration testing. Validate solutions against documented requirements and quality standards. Identify, record, track, and retest software defects. Review application logs, database records, and performance data to investigate errors and verify expected behavior. Create automated tests and maintain test suites when appropriate. Document test coverage, testing outcomes, and corrections.

Coordinate with development teams on defect resolution, release readiness, user acceptance, and post-implementation validation. Required Qualifications Ability to perform both Business Analysis and Quality Assurance functions. Experience gathering, analyzing, and refining business and technical requirements. Knowledge of user stories, use cases, acceptance criteria, and functional specifications. Experience with business process mapping and workflow analysis. Hands-on experience developing and executing test plans, test scripts, and test cases.

Knowledge of software testing methodologies, including regression and integration testing. Ability to identify, document, track, and retest defects. Experience collaborating with stakeholders, developers, and project teams in an Agile environment.

Preferred Qualifications Experience creating automated tests and maintaining test suites, when appropriate. Experience reviewing application logs, database records, and performance data to investigate errors and validate system behavior. Experience supporting release readiness, user acceptance, and post-implementation validation. Ability to recommend process improvements and resolve business or technical requirement gaps. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career.

At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an

Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.