Sales Operations Specialist

At Pittston Co-Packers, we are a team of hardworking individuals driven by a shared purpose: delivering the highest quality beverages through innovation, precision, and pride in our craft. From our production lines to our support teams, we believe in keeping things simple, empowering each other to take ownership, and working together to achieve excellence. we’re setting a new standard in beverage manufacturing.

The Sales Operations Specialist serves as the primary coordinator between the Sales Team, Warehouse Team, Finance, Logistics providers, Customs Brokers, and suppliers to ensure successful execution of customer orders. This position is responsible for order processing, inventory tracking, import coordination, shipment visibility, and customer fulfillment activities related to sale products.

This position plays a critical role in ensuring product availability, maintaining inventory accuracy, supporting customer deliveries, and facilitating communication across departments to meet customer expectations. Sales Order Management
· Receive and process customer orders, forecasts, and demand plans from the Sales Team.
· Submit purchase orders and shipping instructions to suppliers.
· Track order status and provide updates to the Sales Team.
· Support customer service activities related to order fulfillment and product availability.

Inventory Management & Sales Support
· Maintain inventory records and shipment tracking for all incoming products.
· Monitor inventory levels and provide regular inventory reports to the Sales Team.
· Coordinate with Sales and Warehouse teams to ensure adequate inventory availability.
· Identify aging, slow-moving, or expired inventory and work with Sales on inventory reduction strategies.
· Maintain inventory information within internal systems and external warehouse management systems (WMS).

Coordinate product shipments from suppliers to customer locations or third-party warehouses.
· Collect and maintain shipping documentation including commercial invoices, packing lists, bills of lading, ISF filings, and related import documents.
· Logistics & Warehouse Coordination
· Coordinate inbound deliveries to warehouses and customer locations.
· Schedule container deliveries with carriers, warehouses, and third-party logistics providers.
· Communicate delivery schedules and shipment updates to the Warehouse Team.
· Confirm receipt of products and investigate inventory discrepancies or shipment damages.
· Serve as a key liaison between Sales, Warehouse, Finance, Logistics providers, Customs Brokers, and suppliers.
· Support operational planning by providing inventory, shipment, and order status updates.
· Maintain organized records and documentation for inventory, import activities, and customer orders.
· Assist with process improvements to enhance order fulfillment efficiency and inventory visibility.

Associate's degree or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations, or a related field preferred.
· 2+ years of experience in sales operations, customer service, inventory management, logistics coordination, or supply chain support.
· Experience working with inventory systems, ERP systems, or warehouse management systems preferred.
· Proficiency in Microsoft Excel and Microsoft Office applications.
· Ability to manage multiple priorities and deadlines.
· Ability to work effectively with both Sales and Warehouse teams in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.