Technology

IT Service Desk Analyst

Strategic Staffing SolutionsDetroit, MI🇺🇸United StatesPosted Sep 18, 2026

Why This Role Stands Out

This IT Service Desk Analyst role at Strategic Staffing Solutions offers a fantastic opportunity to hone your advanced troubleshooting and mentoring skills while providing crucial support within a reputable company. You'll thrive here if you enjoy problem-solving, contributing to a team, and developing your expertise in a dynamic, on-site environment. Apply today to join a supportive team and grow your IT career!

Quick Overview

Salary

$22 - $23/hr

Seniority

Mid Senior

Work mode

On Site

Location

Detroit, MI, United States

Posted

1 week ago

Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

IT Service Desk Analyst
Detroit, MI Onsite downtown
12+ Months with opportunity to extend
W2 contract role
Pay Rate: $22-$23/HR
Role Summary
Service Desk Analyst

Provide first-level contact and incident resolution for all users with all issues.
Uses advanced troubleshooting skills.
Review knowledgebase articles ensuring accuracy of content.
Provide accurate and timely logging of incidents and resolution.
Meet or exceed performance goals.
Escalate problems as appropriate following Service Desk procedures.
Approve escalation requests via chat to ensure FCR metric goals are met.
VIP Call Handling.
Mentoring of new and developing agents.
Provide next level troubleshooting/guidance to team.
Deskside support/Concierge service.
Review knowledgebase articles ensuring accuracy of content.
Provide first-level contact and incident resolution for all users.
Provide accurate and timely logging of incidents and resolution.
Escalate problems as appropriate following Service Desk procedures.

*Beware of scams. S3 never asks for money during its onboarding process