Help Desk Analyst

Help Desk Analyst - Topeka, KS - Contract - $15-25 Per HR

Join our team as a Help Desk Analyst I, providing technical support in a hybrid setting in the Topeka, KS region. This contract role requires proficiency in various technologies and involves diagnosing and resolving IT incidents and service requests. Work collaboratively in a dynamic environment, supporting internal users with hardware and software issues.

Description

• Provide first-line IT support for internal employees and contractors.
• Diagnose and resolve hardware and software issues remotely and on-site.
• Support a range of devices, including laptops, mobile devices, and enterprise applications.
• Utilize ticketing systems to document and manage incidents.
• Ensure compliance with security standards and data protection policies.
• Participate in continuous improvement initiatives and projects.
• Engage in a rotating on-call schedule for after-hours support.

Key Responsibilities

• Diagnose and troubleshoot issues with workstations, laptops, and mobile devices.
• Provide excellent customer service through effective communication and problem-solving.
• Document and manage incidents using a ticketing system.
• Assist with user onboarding and access management processes.
• Collaborate with IT teams to enhance service delivery.

Qualifications

• Minimum of 2 years of experience in a technical support environment.
• Strong customer service, communication, and troubleshooting skills.
• Experience with enterprise technologies in large corporate settings preferred.
• Industry certifications such as CompTIA or Microsoft are preferred.
• Valid driver's license required.

Core Technologies

Windows 10 | Windows 11 | Microsoft 365 | VPN | Remote support tools | Mobile device management solutions | Virtual desktop environments

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)
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