EPIC Certified Product Manager

Key Responsibilities:

·        The Sr. Product Manager partners with Customer Care stakeholders and Epic delivery teams to translate business needs into effective, scalable solutions within the Epic EMR.

·        This position leads business requirement gathering, analyzes the problem space to define user stories, acceptance criteria, and ultimately verifies the work generated by the development teams meets the stakeholders’ requirements.

·        This role owns the product vision, roadmap, and backlog for a defined set of Epic‑based capabilities, guiding initiatives from intake and prioritization through implementation and delivery.

·        Serving as a key bridge between business partners and technical teams, the Sr. Product Manager brings strong Epic and Agile expertise to assess requests, shape solutions, and drive execution.

·        The ideal candidate is a strong stakeholder partner, process‑oriented, and comfortable balancing strategic problem‑solving with hands‑on product delivery in a complex, cross‑functional environment. Experience with Epic modules Cheers, CRM, and/or MyChart is highly preferred.

·        ADDITIONAL INFORMATION FROM INTAKE CALL: The Epic Product Management team translates the needs of the business to the EPIC Delivery team, which is the technical team responsible for execution.

Top 3 Required Skills (must haves)

·        EPIC , Cheers is the EPIC CRM; and/or

·        MyChart experience

·        Experience must equate to minimum of 3 years of experience (candidate possibly may have moved to an analyst position, but still must have this required experience)

Top 3 Preferred Skills (nice to haves)

·        Product Management

·        Knowledge of Scrum, Agile

·        Confluence/Jira (a big plus)

Certification or education requirements:

·        Bachelor’s degree

If a candidate has EPIC experience, they would have a certification (a recently expired certification is okay (but not expired many years ago); expect that a candidate would have a certification.