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Product Manager – Integrated Customer Experience (ICX)
Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
San Jose, CA, United States
Posted
21 hours ago
Job Description
Job: Product Manager – Integrated Customer Experience (ICX)
Location: San Jose, CA - Hybrid
Location: San Jose, CA - Hybrid
About the Role
We are looking for a Product Manager – Integrated Customer Experience (ICX) to help define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms.
This role will focus on CCaaS solutions, emphasizing Amazon Connect, and require close collaboration with Business, IT, Engineering, and Operations teams in a fast-paced, enterprise environment.
What You Bring
• 6+ years of IT experience, with 4+ years as a Product Manager.
• Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
• Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
• Strong experience writing user stories, functional requirements, and acceptance criteria.
• 6+ years of IT experience, with 4+ years as a Product Manager.
• Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
• Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
• Strong experience writing user stories, functional requirements, and acceptance criteria.
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