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Service Desk Analyst

Trigyn Technologies, Inc.New York, NY🇺🇸United StatesPosted 16 Aug 2026

Why This Role Stands Out

Advance your IT career by providing crucial technical support within a reputable, ISO-certified organization, offering valuable experience in ITIL-based processes and a hybrid work model for flexibility. You'll thrive in this role if you excel at problem-solving and are eager to contribute to a dynamic team environment. Don't miss this excellent opportunity to grow your skills and make a real impact!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
New York, NY, United States
Posted
3 weeks ago

Job Description

Trigyn's direct government client has an immediate need for Service Desk Analyst in Manhattan, NY.

Description

Service Desk Analyst provides technical support on software, hardware, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes.

Daily Duties/Tasks
? Provide comprehensive IT technical support to user
? Maintain accurate call information in system
? Log, categorize and prioritize user tickets
? Escalate more complex customer technical issues.

NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

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