End User Support Specialist / San Francisco / Primary IT Person

IT Support Specialist

Location: San Francisco, CA (100% Onsite - 5 Days/Week)

Employment Type: Ongoing Contract (No End Date)

Work Authorization: Candidates must be authorized to work in the U.S. without current or future sponsorship.
About the Opportunity
We're looking for a hands-on IT Support Specialist to serve as the primary onsite IT resource supporting end users in a fast-paced, collaborative environment. This role is ideal for someone who enjoys being the go-to IT person, thrives in an onsite setting, and has experience supporting both Mac and Windows environments.

This is an ongoing contract opportunity with no planned end date and requires working onsite in San Francisco five days per week.
Responsibilities

• Serve as the primary onsite IT support resource for end users
• Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues
• Configure, deploy, maintain, and manage laptops, desktops, and peripherals
• Support both macOS and Windows environments
• Provision new employee equipment, onboarding, and offboarding
• Troubleshoot Microsoft 365 applications and user account issues
• Maintain inventory and lifecycle management of IT hardware
• Support conference room technology and AV equipment
• Collaborate with remote IT teams on deployments, upgrades, and system rollouts
• Escalate complex technical issues when necessary while owning issues through resolution
• Document support activities and maintain accurate ticket updates

Required Qualifications

• 2-4+ years of IT Help Desk or Desktop Support experience
• Experience supporting both Mac (macOS) and Windows 10/11 environments
• Experience configuring, deploying, maintaining, and managing end-user devices
• Strong troubleshooting skills across hardware, software, printers, peripherals, and networking
• Experience with Microsoft 365
• Familiarity with ticketing systems (Zendesk or similar)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Excellent communication and customer service skills
• Comfortable working independently as the primary onsite IT resource

Preferred Qualifications

• Experience with Jamf, Intune, Azure AD, or other endpoint management/MDM tools
• Experience with device provisioning and asset management
• Experience supporting conference room technology and AV equipment