Customer Support Specialist

Job Title: Customer Support Specialist (Tax Prep Experience)

Location: Herndon, VA

Status: Full-time

Salary: $45,000-50,000 Annually with Benefits

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

is seeking a highly qualified Customer Support person to work at HQ in Herndon, VA. who will support the Tax2efile department.

Responsibilities will include (but not limited to) answering phones, creating tickets, documentation, edits, synthesize various types of inputs, generating administrative reports in Excel. The ability to multi-task, while maintaining schedule and managing administrative support is a must. The ideal candidate for this position is a resourceful, problem solver.

Required Qualifications:

· Strong skills using software tools, including but not limited to: Microsoft Office 365 with expertise in Microsoft Word and, Excel, support program management efforts.

· Ability to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence.

· Results driven, time management, detailed oriented and ability to multi-task and prioritize tasks.

· Clear and effective communication, business analytical and problem-solving/trouble shooting skills.
*This position is 100% Onsite. Monday-Friday 8:00 a.m. to 5:00 p.m. at our office in Herndon, VA.

Desired Qualifications:

· Knowledge in tax forms is a plus

· Skills and experience to independently track activities in EXCEL spreadsheets.

· Must exhibit a friendly and outgoing personality to interact with client calls.

· Bilingual in Spanish