Service Technician I

Service Technician I | East Hartford, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a presence in over 40 countries, this organization is committed to creating a safer world through innovative technology and unparalleled client experience. Their extensive portfolio includes video, access, intrusion, fire, and integrated systems, backed by a team of dedicated professionals and a strong commitment to core values.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues both individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately within a digital change control tracking system.
• Conduct end-to-end testing of all upgrades and major modifications prior to deployment.

What You'll Need

• High School diploma or equivalent.
• A C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills, problem-solving, and analytical abilities.

What's On Offer

• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401K with a 60% match up to 6% of salary.
• Paid time off for vacation, holidays, and sick leave.
• Company vehicle, laptop, and cell phone provided, along with paid training.

Apply via Haystack today!