ServiceNow Process Solution Architect

We are currently looking to hire a ServiceNow Process Solution Architect and we believe your skills and expertise are a better match for this role. We have an exciting career opportunity for you with one of our esteemed clients at Remote

NJTECH is a globally managed IT services, IT consulting and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. We play a major role in helping our clients to achieve their objectives at the highest level; ultimately creating sustainable value to customers.

Sorry we are not able to sponsor Visa as of now, looking for Independent consultants

Role: ServiceNow Process Solution Architect

Location: Remote

Duration: Long-term

Key Responsibilities:

• Serve as a senior process architecture and transformation advisor for business initiatives enabled by the ServiceNow platform
• Partner with business leaders, process owners, and stakeholders to understand strategic objectives, operational challenges, risks, and desired business outcomes
• Lead current-state discovery and process assessments, including evaluation of roles, responsibilities, handoffs, decision points, controls, pain points, exceptions, and performance measures
• Assess process maturity and organizational readiness and help stakeholders establish practical target-state maturity levels and transformation roadmaps
• Facilitate the design of future-state processes that are simplified, standardized, scalable, measurable, controlled, user-centered, and positioned for automation and AI enablement
• Challenge the assumption that current-state processes should be replicated in ServiceNow and help stakeholders distinguish between true business requirements, required controls, historical practices, and unnecessary complexity
• Identify opportunities to eliminate redundant activities, excessive approvals, unclear ownership, manual handoffs, and other barriers to effective and scalable operations
• Navigate competing stakeholder priorities and facilitate decisions regarding process standardization, ownership, governance, controls, performance measures, and operating models
• Translate business objectives and future-state process designs into clear business capabilities, functional requirements, and desired outcomes that can be enabled through ServiceNow
• Partner with ServiceNow Platform Architects and technical teams to translate future-state process designs into scalable platform solutions while maintaining a clear distinction between process architecture and detailed technical architecture
• Develop process architecture artifacts, including current-state and future-state process maps, value streams, maturity assessments, capability assessments, operating models, and transformation roadmaps
• Define measurable success criteria to evaluate process effectiveness, automation, adoption, user experience, compliance, and business outcomes
• Prepare processes for AI and automation by improving standardization, data and knowledge quality, decision logic, governance, ownership, and exception management
• Evaluate AI and automation opportunities based on business value, process maturity, organizational readiness, risk, and feasibility, prioritizing process simplification before automation
• Incorporate OCM into future-state design and partner with business leaders and change, communications, training, and enablement resources to support business readiness and sustained adoption
• Facilitate executive briefings, stakeholder workshops, process design sessions, maturity assessments, and decision-making forums
• Collaborate with business analysts and product owners to translate future-state designs into prioritized requirements and provide process guidance throughout Agile/SCRUM delivery

WORK EXPERIENCE:

• 10+ years of progressive experience in business transformation, process architecture, business process management, management consulting, business analysis, operating model design, service management, or related disciplines
• 5+ years leading complex business process transformation, process architecture, or business process re-engineering initiatives
• Significant experience with the ServiceNow platform or comparable enterprise workflow and automation platforms
• Demonstrated experience designing future-state processes, conducting process maturity assessments, and developing transformation roadmaps
• Proven ability to facilitate complex stakeholder discussions, challenge current-state practices, and achieve alignment among stakeholders with competing priorities
• Experience partnering with senior leaders, technical architects, and delivery teams to translate business strategy and process design into functional solutions
• Experience with OCM, Agile/SCRUM, ITIL, process automation, AI-enabled workflows, or process improvement methodologies

QUALIFICATION:

• Minimum 4-year University degree or equivalent work experience
• ServiceNow CSA, Business Analyst, or relevant CIS certification preferred
• ITIL certification strongly preferred
• Prosci or equivalent OCM certification strongly preferred
• Lean, Lean Six Sigma, BPM, Design Thinking, service design, PMP, Agile/SCRUM, SAFe, TOGAF, or business architecture certification beneficial
• English: Fluent

NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.