Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
New York, NY, United States
Posted
2 days ago
Continuous ImprovementEmployee EngagementMicrosoft OfficeStakeholder Management
Job Description
Skills Required:
Communications Strategy & Planning
- Exceptional writing, editing, and editorial judgment able to draft polished executive communications, newsletters, alerts, and campaign copy, and to identify the right message, audience, tone, and channel under time pressure.
- Ability to translate technical cyber, technology risk, data, fraud, and resilience topics into clear, actionable messaging for audiences with varying levels of technical fluency.
- Strong command of brand and editorial standards, adapting voice and tone by audience while safeguarding consistency with Firm, Technology, and CDRR identity guidelines.
- Strong execution discipline and process management, owning communications end-to-end intake, drafting, approvals, distribution, archiving, and follow-up with high attention to detail, including proofreading, factchecking, and link/sender validation.
- Excellent stakeholder management and collaboration skills, including the ability to coordinate and build trust across senior leaders, SMEs, Technology and Firmwide communications functions, and global partners.
- Experience operating in a fast-paced, matrixed, global environment, managing competing priorities and shifting timelines across multiple active deliverables.
- Ability to work with discretion and sound judgment, particularly when handling sensitive organizational, regulatory, cyber, risk, or leadership communications.
- Comfort with metrics and continuous improvement, including the ability to interpret engagement data and channel performance to refine future communications.
- Proficiency with Microsoft Office and collaboration tools, including M365 Copilot, PowerPoint, Word, Outlook, Teams, OneNote, and related content-management platforms; comfort working with AI and agent-based tools used across existing divisional workflows.
- Experience with internal, executive, or change communications in a large, complex organization; financial services, Technology, cybersecurity, risk, regulatory, or other highly controlled environment experience preferred.
Communications Strategy & Planning
- Lead planning and execution of CDRR s communications portfolio, translating divisional priorities into audience strategy, messaging, channels, timing, and approvals aligned with Technology-wide and Corporate Communications standards.
- Maintain a forward-looking calendar and editorial cadence across newsletters, executive communications, campaigns, Open Forums, and risk/cyber awareness content, managing multiple concurrent workstreams at varying lifecycle stages.
- Maintain audit-ready approval trails, version control, and distribution records.
- Own the full content lifecycle for assigned communications: intake, drafting, editing, factchecking, stakeholder review, approvals, quality control, distribution, and archiving.
- Draft and edit executive communications for CDRR senior leaders organizational announcements, leadership memos, and sensitive or high-visibility messaging partnering with Chiefs of Staff and SMEs to validate content.
- Produce a high volume of communications across formats emails, newsletters, alerts, memos, intranet posts, and campaign copy and own recurring newsletters such as We Are CDRR, the bi-monthly newsletter for the global divisional audience.
- Apply rigorous quality control proofreading, link checks, distribution-list validation, sender verification and drive review/approval workflows across CDRR leadership, Technology Communications, and Corporate Communications before any broad distribution.
- Drive communications execution for major CDRR and Technology/Firmwide threat awareness initiatives, including building campaign plans, tracking dependencies, and coordinating Creative Services and other stakeholders through completion.
- Lead or support communications to CDRR, Technology-wide, or Firmwide audiences, including cyber/information security alerts and policy communications, partnering with SMEs to translate complex technical topics into clear, actionable messaging.
- Serve as the central coordination point across CDRR, Technology Communications, Corporate Communications, divisional leadership, and SMEs, supporting recurring forums to align messaging, manage cadence, and resolve competing priorities.
- Maintain editorial standards, templates, runbooks, and repositories to support consistent, repeatable execution, and ensure appropriate review, approval, and confidentiality handling across all communications.
- Support communications for the quarterly CDRR Open Forums and other engagement events drafting and distributing invitations, agendas, and follow-ups, and coordinating logistics with event owners and CDRR leadership.
- Support communications governance for external recognition, awards, and other divisional management activities, coordinating submissions and related content with relevant stakeholders.
- Track readership, participation, and campaign performance to refine cadence, format, and channel strategy, conducting post-send/post-campaign reviews to improve future communications.
- Identify and implement AI, automation, and agent-based tools to improve communications workflows, partnering with Technology teams to pilot and scale solutions that enhance productivity and consistency.
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