Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00 This employer is seeking to hire enthusiastic individuals for a rewarding, permanent role within a fast-paced financial services customer service team. Join a supportive environment where your contributions are valued, and develop essential skills in a dynamic industry. The Role • Provide outstanding customer service as a first point of contact, contributing to the organisation's goals. • Educate customers on banking services and guide them to the most suitable options for their needs. • Accurately and compliantly complete processes and procedures, ensuring a seamless customer experience. • Conduct financial reviews with customers, offering accurate information for informed decision-making. • Manage your diary and balance proactive conversations with planned customer meetings. • Resolve complaints and errors promptly, restoring customer relationships. What You'll Need • Previous experience in a customer service environment with proven relationship management skills. • Excellent organisational and time management abilities. • Strong communication skills, both verbal and written. • Experience working within a regulatory environment is advantageous. • Proficiency in Microsoft Office suite. • A customer-focused attitude and the ability to empathise. What's On Offer • A competitive annual salary of £27,976.00. • A hybrid working model after initial office-based training, offering savings on commuting and daily expenses. • Comprehensive benefits including discounts, wellbeing resources, and potential for career progression. • Opportunities for ongoing professional development and a supportive team environment. Apply via Haystack today!