Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00

This employer is seeking to hire enthusiastic individuals for a rewarding, permanent role within a fast-paced financial services customer service team. Join a supportive environment where your contributions are valued, and develop essential skills in a dynamic industry.

The Role

• Provide outstanding customer service as a first point of contact, contributing to the organisation's goals.
• Educate customers on banking services and guide them to the most suitable options for their needs.
• Accurately and compliantly complete processes and procedures, ensuring a seamless customer experience.
• Conduct financial reviews with customers, offering accurate information for informed decision-making.
• Manage your diary and balance proactive conversations with planned customer meetings.
• Resolve complaints and errors promptly, restoring customer relationships.

What You'll Need

• Previous experience in a customer service environment with proven relationship management skills.
• Excellent organisational and time management abilities.
• Strong communication skills, both verbal and written.
• Experience working within a regulatory environment is advantageous.
• Proficiency in Microsoft Office suite.
• A customer-focused attitude and the ability to empathise.

What's On Offer

• A competitive annual salary of £27,976.00.
• A hybrid working model after initial office-based training, offering savings on commuting and daily expenses.
• Comprehensive benefits including discounts, wellbeing resources, and potential for career progression.
• Opportunities for ongoing professional development and a supportive team environment.

Apply via Haystack today!